Community profile

Brookdale Hagerstown

20009 Rosebank Way, Hagerstown, MD

Assisted LivingMemory CareIndependent Living

4.391 reviewsvia A Place for Mom

About the community

About Brookdale Hagerstown

Experience person-centered care and daily support when you reside at Brookdale Hagerstown. Whether you’re in need of memory care or assisted living services, we can accommodate your needs, both now and in the future. Our trained team is equipped to assist with bathing, dressing, grooming, and other personal care services you may benefit from. Memory care residents can enjoy life with added support from our staff, who are available 24 hours a day, seven days a week to be alerted to any emergencies. A 24-hour security system and keypad entryways have also been installed for your protection. Wherever your care journey takes you, we’ll be there every step of the way. You can find our nostalgic community in an elegant building that resembles a grand hotel of the past. The main living room features a brick fireplace, comfy couches, and a convenient hospitality station. Grab a coffee, tea, or snack to enjoy in the colorful garden or courtyard. You’ll notice we’re surrounded by the countryside, including farms and beautiful wooded areas. Additionally, we’re close to the downtown area, providing easy access to a variety of cultural opportunities, businesses, and local events. Community Services and Amenities Residents have a lot to look forward to here. Spend your day surrounded by rich aromas at the Pennsylvania Dutch Market, or sampling local Amish culture and crafts. Occasionally, we plan a day to spend at a Hagerstown Suns baseball game. Don’t worry about driving — we provide transportation assistance. On our community campus we offer convenient salon services, as well as a concierge. Don’t forget to stop by our greenhouse, and maybe try playing a tune on the community piano on your way! Visiting friends and loved ones can make themselves at home in our guest suites, and feel free to book our private dining room to celebrate the occasion. Some additional community amenities and services include: Therapy room Postal services Personal Solutions program Living Arrangements Every detail about our community is designed to feel just like home, and that includes the common areas and living spaces. Choose from a studio, one-bedroom, or two-bedroom apartment and embrace it as your own private, cozy sanctuary. Don’t forget to bring your furry loved one along, too. After all, pets are family members, too! Plus, you’ll have more time to enjoy yourself while we take care of the chores. At last, say goodbye to preparing meals, vacuuming, and washing the dishes. At Brookdale Hagerstown, you can finally live at your own pace with fewer responsibilities getting in the way of your ideal lifestyle. Care Types Offered Brookdale Hagerstown operates an assisted living program , which in the state of Maryland is a residential- or facility-based program that provides housing and supportive services, supervision, personalized assistance, health-related services, or a combination that meets the needs of residents. An assisted living program may have a special care unit to care for residents with dementia. Brookdale Hagerstown Inspection Reports Related: Assisted Living vs. Memory Care: What’s the Difference? Top Memory Care Services and Features

Published floor plans

Family and resident feedback

4.3 out of 5 from 91 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★★

Positive

Simply the Best--Home away from Home

What we like the most about the community is the décor, and the interior design (roomy). We also like that it is pet friendly and the friendly kitchen staff! We would recommend Brookdale Hagerstown to other families based on the experience so far.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Sharon SJuly 13, 2026

★★★★

Positive

Everyone was wonderful The place is clean Staff is great People who leave there look happy Rooms are clean Dinning looks good Good menu Lots of activity

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Staff
5.0 / 5
Gayle GJune 8, 2026

★★★★★

Critical

Do not recommend

My dads assisted living contract was canceled and I had to fight 3 months to get his refund back. I would not recommend them. They really gave me a run around And I believe they would have nickeled and dimed my father for every little service

Response from the community

We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. The health and well-being of our residents is our top priority and we have shared your concerns with our management team for review.

April 27, 2026
AnonymousApril 24, 2026

★★★★★

Positive

I was thoroughly impressed with this facility. They went above and beyond to make my father feel welcome and comfortable there. The entire staff was so kind and caring with him. They are just accommodating in every way. I highly reccomend Brookdale to anyone looking for an assisted living facility.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Staff
5.0 / 5
Vicky RollinsApril 20, 2026

★★★★★

Positive

Seems like an excellent facility

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
Trish LMarch 31, 2026

★★★★★

Critical

Memory Care Experience

My mother passed at Brookdale only after residing there after 12 days. So I cannot give an unbiased review. Paying the initial Community-fee and the 7-day "after death" ad-on fee I would not have minded, but in those 12 days my Mom never had her dentures out or cleaned (her new box of Polident tablets and denture cream were NEVER opened, and only one shower & shampoo--I stopped in daily to visit her). I found her semi-private room disheveled the 3rd day she resided there...a dirty Depends laying atop her unlined

Response from the community

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

February 12, 2026
AnonymousFebruary 10, 2026

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Brookdale
Public price status
Not publicly found
Last source check
August 8, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Room Service
  • Professional Chef
  • Restaurant Style Dining
  • Meals Provided
  • Pureed Meals
  • Guest Meals
  • Special Dining Programs
  • Vegetarian
  • Kosher
  • Low / No Sodium
  • International Cuisine
  • Café or Bistro
  • Private Dining Room

Health & wellness

  • High Acuity Care
  • Incontinence Care
  • Diabetic Care
  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • Non-Ambulatory Care

Services & convenience

  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping
  • Beautician
  • English
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Transportation at Cost
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed
  • Weight Limit (lbs)

Activities & engagement

  • BBQs or Picnics
  • Stretching Classes
  • Cards / Pinochle Club
  • Birthday Parties
  • Cooking Club
  • Men's Club
  • Educational Speakers / Life Long Learning
  • Pet-focused Programs
  • Quilting or Sewing Club
  • Choir / Singing Club
  • Cooking Classes
  • Wii Bowling
  • Bible Study Group
  • Wine Tasting
  • Happy Hour
  • Catholic Services
  • Dances
  • Activities On-site
  • Christian Services
  • Visiting Rabbi
  • Forever Fit
  • Live Well Programs
  • Community Service Programs
  • Community Service Organizations
  • Sensory-based Programs
  • Live Musical Performances
  • Trivia Games
  • Brain fitness / Dakim
  • Gardening Club
  • Protestant Services
  • Montessori Programs
  • Live Dance or Theater Performances
  • Art Classes
  • Current Events Club
  • Day Trips and Outings
  • Yoga / Chair Yoga
  • Karaoke
  • Book Club
  • Devotional Activities On-Site
  • Devotional Activities Offsite
  • Jewish Services
  • Walking Club
  • Other Religious Services
  • Bridge Club
  • Holiday Parties
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Intergenerational Programs
  • Activities Off-site

Outdoor spaces

  • Arts and Crafts Center
  • Movie or Theater Room
  • Raised Garden Beds
  • Billiards Lounge
  • Beauty Salon
  • Library
  • Barber Shop
  • Private Bath
  • Outside Patio
  • Meeting Room
  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Central Fireplace
  • Game Room
  • Piano or Organ

Apartment & room features

  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Air Conditioned
  • Kitchenette
  • Garden View
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 8, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required