Haven Care - Fir House

Highly recommend for memory care

The staff is very well experienced and very kind. The house is clean and they try to make each person feel good. It's a lovely house.

Review for Haven Care - Fir House

[name removed] she is awesome with everybody. That's there. She is a good asset for you guys. What I see and observe she goes beyond the call of duty thank you for having her there

Our families experience with friendly staff

Your staff has been very kind and sweet with everyone. [name removed] has not complained about the food until you went more healthy. But she understands.

Caregivers were wonderful. Bookkeeping a nightmare.

The caregivers at Haven care fir house were wonderful. They cared for my dad like their own. But the bookkeeping part of the short time he was there was a nightmare. The double charged us the down payment. They sent us a link to pay online and then drafted our account also.they took a couple of weeks to refund us for that. The prorated amount for the first month was drafted more than what was on the contract. Our dad passed away on the [removed] of the month and we removed all his belongings by the [removed] and th…

Response from the community

Thank you for sharing your feedback and for your kind words about our caregivers. We're glad to hear they provided the compassionate care your father deserved. However, I sincerely apologize for the issues you encountered with our billing process. I understand how important it is for everything to run smoothly, especially during such a difficult time. I would like to clarify a few points. Refunds are indeed subject to review, and occasionally incidental charges from third-party providers are invoiced up to 30 days later. Our accounting team needs time to reconcile these charges to ensure accuracy for families. Rest assured, we are not experiencing financial difficulties. In fact, Haven Care is approaching its 30th year as one of Albuquerque's largest residential memory care facilities. Regarding the payment link, I’m uncertain what you’re referring to, as we do not use such a service. Additionally, after reviewing the prorated charges, it appears the move-in date was earlier than expected. If we failed to clearly communicate this to you, I take full responsibility for that oversight. We are more than happy to assist in resolving any outstanding concerns, including providing any necessary invoices or receipts. Please don’t hesitate to reach out, and we will work to resolve this promptly. Thank you again for your feedback—it helps us improve, and we truly value the opportunity to address your concerns.

October 17, 2024

Our Experience

I would recommend the facility because of the staff, the cleanliness and the homey quality. We loved being able to sit outside in the shaded garden. The food was pretty basic, but they tried to meet my mother's needs for easy to chew foods. The activities at the time we were using the facility was not enough. There may have been changes since. They had someone before we were there that was much better, had "manicure Mondays" and "gardening Tuesdays". I was able to spend a lot of time at the house and augmented this…

Response from the community

Thank you for sharing your experience and for recommending our facility. We're glad to hear that you appreciated our caring staff, the cleanliness, and the cozy, home-like environment. It’s wonderful to know that you and your mother enjoyed spending time in our shaded garden—creating peaceful outdoor spaces is something we value. We appreciate your feedback regarding the food and are glad our team worked to accommodate your mother's needs for easy-to-chew meals. We’re always striving to provide the best care possible, including in the dining experience. Your comments about the activities are helpful, and we understand how important engaging programs are for our residents. While we do try to offer a variety of activities, it sounds like we may have fallen short during your time with us. Your feedback about past activities like "Manicure Mondays" and "Gardening Tuesdays" is something we’ll take into account as we continue to improve and expand our offerings. Thank you again for your kind words and for being involved in your mother’s care. We hope to keep evolving to meet the needs of all our residents!

October 17, 2024

the right place at the right time

As the caregiver for [name removed], I thought the property could have used some updating - painting and such, and they are short on activities. However the cleanliness of the community is good.