Heartfields Assisted Living at Easton

Disappointed

Stay away from this establishment. I have many witnesses and pics. Very disappointing

Six months in

Approaching six months at Heartfields. The facility is always neat and clean both inside and out. The people that we interact with have been great and helpful. The one thing I would like is feedback — about our family members progress both positive and negative. I visit a couple days a week but they see her 24/7

Response from the community

Thank you for your thoughtful review, Don! We’re so glad to hear that you’ve had a positive experience at Heartfields and appreciate your feedback regarding communication about your family member’s progress. We value family involvement and will work on enhancing our updates to ensure you feel informed. If you have any specific concerns or suggestions, please don’t hesitate to reach out directly. Your input is important to us!

November 13, 2024

Directors

The directors are Heartfields’s are amazing! So kind to the residences and family members. Most of the front desk workers are very kind, friendly and welcoming but there are a few that are not. We are new so I do not exactly know the ropes but maybe more assistance from the workers to get a new resident to participate in activities would be helpful and help them meet and connect with other residences aside from just a table mate at lunch and dinner.

Response from the community

Beth, thank you for sharing your feedback, and we're glad to hear that you've had a positive experience with our team. Your feedback about assisting new residents is invaluable, and we will work on enhancing our support to help everyone engage in activities and connect more deeply with others. Please don't hesitate to reach out if you have any further suggestions or need assistance as you settle in!

November 12, 2024

I was so pleased with this facility when I visited! The staff are friendly and informative. The meals are hot and customized to the residents health needs. Daily activities for residents are held to promote socialization and cognitive engagement! I attend the events they have because they support such wonderful causes and communities! It’s clear that they have a passion for their residents, and the communities they serve!

Response from the community

Thank you for your kind words Caitlyn. It was nice to read that you had a positive experience during your visit. Our team works hard to create a warm and engaging environment for our residents. We're proud of the customized meal options, vibrant activities, and the many special events we offer. Your kind words are much appreciated and we look forward to seeing you again!

November 8, 2024

Perfect place for my grandma!

My grandmother moved to Heartfields at Easton about a year ago. It’s been the PERFECT fit for her! She has great friends there, the staff is wonderful, and we get the peace of mind that she’s well cared for while maintaining some of her independence.

Response from the community

Thank you, Ashley, for your wonderful review! We are thrilled to hear that Heartfields at Easton has been the perfect fit for your grandmother. It is gratifying to know she is enjoying her time here and forming great friendships while receiving excellent care. Our team is dedicated to providing a supportive environment that fosters independence and well-being and we appreciate your trust in us!

November 8, 2024

Couldnt ask for better care

I cant say enough about ALL the people who work at Heartfields in Easton. The kindness and patience is amazing! Its not a job, they really care about their residents. I feel so grateful for all the love they give my mom.

Response from the community

Michelle, thank you for your wonderful review! We are thrilled to hear that you appreciate the kindness and genuine care our team provides. It’s our mission to create a loving environment for all residents, and your gratitude means the world to us. We’re so happy that your mom feels loved and cared for at Heartfields in Easton!

November 8, 2024