August 14, 2026 at 12:30 AM PDT
1 change detected in this data refresh
Operator information updated
Operator changed from not published to Heritage Senior Living.
Community profile
3585 South 147th Street, New Berlin, WI
★ 4.349 reviewsRead reviews
About the community
Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 14, 2026 at 12:30 AM PDT
Operator changed from not published to Heritage Senior Living.
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveThe place is clean and pretty and the staff is always nice Seems short on help sometimes
★★★★★
CriticalI would not recommend and feel like they told us what we wanted to hear and then once we were in the door things changed. Close to family and allowed pets.
★★★★★
PositiveI would say a 41/2 because nothing is perfect but pretty darn good. Very clean place , staff is helpful and always say hello. The room size was very nice and private. Activities are everyday which is nice for people and gives them different choices if you don't like one try another. Dad lived with us for 6 months , we realize with a place like heritage it would have been better for him to go there. It was a really good choice for us.
★★★★★
PositiveWas some lack of communication initially as when shower day and wash days are from staff. Many activities and good staff to initiate. Housekeeping every week does good. Food 75%. Monthly meeting for complimentary and complaining. Replacing some furniture that is necessary. Accepts requests. Showers would be better if larger. Content to live here.
★★★★★
PositiveQuality of the meals has been an issue! Staff has been awesome! I would recommend this facility to others! Just try to get the meals to a higher standard!
★★★★★
PositiveMy mother made it there. My father never did. While my mom was there she contracted covid and was quarantined. While quarantined, we discovered she was in dementia and had to move her. All happened within one month. We loved most of the staff. I am still in contact with a few. Place was designed well. Food good! The only think I did not like was that I could not put a camera in her room. It was for my family abroad. They wanted to see her.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 14, 2026.