Community profile
211 Cool Springs Blvd, Franklin, TN
★ 4.018 reviewsvia A Place for Mom ↗
About the community
NHC Place at Cool Springs in Franklin, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveMy mother is in long-term care at NHC Cool Springs. She moved there last September when [facility name removed] could no longer support her. They are fantastic. Staff is very attentive and caring! In addition to weekly calls, they have a consistent quarterly cadence to update the family on care plan.
★★★★★
PositiveOne year ago this week I was admitted to NHC for approx 50 days bringing not the best attitude about being there. After a very short time I found my care was of utmost importance to all of those who were there to take care of me. I could not have asked for any better care while being there from the rehab people to the janitors, everyone made me feel as though I was the most important person in the building. I will forever be indebted for the care that put me back into a normal life. Thanks
★★★★★
CriticalI’m noticing that many of these 5 star reviews are from people that just visited, not actually stayed or had a loved one stay there. When my brother and I toured this facility we were immensely impressed. It’s new and clean, and the admissions staff talked a really good game. It came highly recommended from several people. After having been there for just a few days, we realized the reality of this place. In a word, it’s atrocious. We were in skilled nursing. There’s nothing skilled about it. A doctor? Not a chance…
★★★★★
CriticalHorrible place that should not be allowed to pretend to care for elderly people. They don’t care nor have any compassion for the elderly. They bait and switch and lie to get patients. Negligent and send erroneous bills and lie. Horrible experience.
★★★★★
CriticalThe management doesn’t care about people. Buyer Beware. They make promises and don’t follow through. So sad for our elderly population.
★★★★★
PositiveMy grandmother was here for about 3 weeks. It was a good experience. It was nice but its in a hospital setting. It was carpeted and clean. The food was fantastic and she loved that we could eat with her in the dining room. The therapist were great and she showed improvement in a short time. I would recommend this place if you need a rehabilitation place.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 6, 2026.
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Published price comparison
Belvedere Commons of Franklin$3,525/month
Maristone of Franklin$4,595/month
Vitality Living Franklin$5,325/month