★★★★★
PositiveActivities staff great ! Personal care poor !!!
The manager and activities staff was very good. The only issue I had was that his hygiene was totally ignored. His clothes were never changed; no showers at all.
Community profile
Prosper at Monastery Height
110 Monastery Ave, West Springfield, MA
Assisted LivingMemory CareIndependent Living
★ 3.339 reviewsRead reviews
About the community
About Prosper at Monastery Height
Family and resident feedback
3.3 out of 5 from 39 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalShortened Respite Stay
My 100 year old father needed a 4week respite stay while my husband & I were each having major surgeries. The Prosper environment was casual & laid back, just what he needed. The Admissions/Marketing Director was a pleasure to work with & took time to make dad feel welcome. The staff was very attentive & accommodating to his needs. On the 11th day of his 4 week stay he had a health issue which necessitated an ER visit & hospitalization. His reevaluation determined he did not qualify to return for the rest of his st…
★★★★★
PositiveCompassionate staff
Staff is very considerate and helpful. Before submitting an application confirm there is working heating and a/c in each unit. There has been no a/c since June. And not expected to be up and running until some time in August. My sister just received a window a/c unit just last week! I would recommend this facility as long as the applicant is not fragile and would become ill without a/c.
★★★★★
PositiveRecommended
My loved one's apartment was painted prior to move in, but never cleaned. I had to clean it myself, especially the bathroom and kitchen. The first or second day of move in, the cleaner came in and took a bin full of tools, extension cords, tape, command hooks etc. but never took the actual trash. We never got the items back, but did get a $150 refund from the facility. They do respond very quickly if someone presses their alert button and communication with the family is good. Despite my disappointments in the begi…
★★★★★
PositiveProsper at Monastery Heights review
What our family has found to be lacking at Prosper at Monastery Heights is the building maintenance. Our loved one certainly wouldn't notice something like that. The quality of care there is excellent.
★★★★★
PositiveMy review of Prosper at Monastery Height
I would highly recommend this community. They have activities like baking, art projects, they take them out to lunches, when the weather is nicer they go outside and also musical entertainment to keep the residents busy in the community. The staff I am very comfortable with taking care of my loved one.
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care, Independent Living
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- August 16, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Professional Chef
- Low / No Sodium
- Guest Meals
- Meals Provided
- Vegetarian
- Kosher
- Restaurant Style Dining
- Special Dining Programs
- Gluten-free
- No Sugar
- Private Dining Room
Health & wellness
- Staffing & Ancillary Services
- Incontinence Care
- Memory Care
- Medication Management
- Non-Ambulatory Care
Services & convenience
- Laundry Service / Drycleaning
- English
- Resident Parking Available
- Property Convenient to Public Transit
- Complimentary Transportation
- Transportation at Cost
- Weight Limit (lbs)
- Cats Allowed
- Beautician
- Grocery Shopping and Errands
- Housekeeping
Activities & engagement
- Activities On-site
- Devotional Activities Offsite
- Devotional Activities On-Site
- Trivia Games
- Activities Off-site
- Live Well Programs
- Happy Hour
- Stretching Classes
- Holiday Parties
- Birthday Parties
- BBQs or Picnics
- Cooking Classes
- Educational Speakers / Life Long Learning
- Dances
- Yoga / Chair Yoga
- Day Trips and Outings
- Art Classes
- Pet-focused Programs
- Live Dance or Theater Performances
- Live Musical Performances
Outdoor spaces
- Beauty Salon
- Meeting Room
- Outdoor Common Areas
- Barber Shop
- TV Lounge
- Computer or Media Center
- Indoor Common Areas
- Piano or Organ
Apartment & room features
- Wheelchair Accessible Showers
- Kitchenette
- Ground Floor Units
- Respite or Short Term Stays Offered
- Handicap Accessible
- Air Conditioned
- Wi-Fi/high-speed internet
Official oversight
Inspection and quality records
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 16, 2026.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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