Reward Senior Care of Turtle Creek

Changing care

My mom became a resident on [date removed]. On [date removed] I received a letter dated [date removed] they are changing to a boarding home starting [date removed] which is less than a 30 day notice. A few days later I got a call that my mom could stay there and she would have a home care caregiver for 8 hours a day to provide the personal care she needs. On [date removed] I received a voicemail that all residents will need to be out by [date removed]. This facility started off so good but in the last 2 months I no…

Friendly and helpful staff, striving to make it a great place to stay

Just wanted to say something that says that the place & workers have improved greatly since it was taken over in January & they are trying very hard to improve the experience for the resident. Cleanliness: it's ok but they could definitely do better in the bathroom & with laundry ( Dad's blankets missing & other people clothes get mixed in with Dad's ). Not enough washable mats for bed available for patients that need them. Friendliness: Most staff are friendly and willing to help. The owner & manager is usually …

Friendly outgoing staff with great attitudes

Staff are so friendly and the upbeat atmosphere the staff provides is great for the residents the meals are good and the facility smells to good which is a big deal which mean they are cleaning. Staff so friendly so impressed so far will keep you updated.

I toured at Hillside manor. The lady that showed me around was very nice. The facility was much smaller than [facility name removed]. The food service selections were more customized. She sometimes brought her dog to work. The small private room was very small. At the time there were no structured activities. She said most of the residents know each other and develop their own activities. As it turns out if I had chose them, they ended up closing.

Unprofessional staff

I currently have a loved one at this facility. The current staff are all younger folks who dress in Street clothes. My loved one tells me they speak in foul language every day. There just doesn't seem to be any professional people here at all. Directors change every couple of months so not sure who even to talk to. Recent influx of mentally challenged folks just arrived. Always short staffed and lots of turn over. Patients are being spoken to rudely by staff. Elevator constantly broken with patients getting stuck. …

Our family ha an in person tur and the experience was wonderful, the lady who gave the tour was awesome. It was a little higher in price and a much smaller facility but we were able to go and see the kitchen area and different rooms which was nice.