★★★★★
CriticalReview for Southern Heritage Independent Living
That place was bad. Caregivers were in the car smoking, and on phone. No one was with patients at 9:00 at night.
Community profile
Southern Heritage Independent Living
5310 Clemons Rd, East Ridge, TN
Independent Living
★ 0.519 reviewsRead reviews
About the community
About Southern Heritage Independent Living
Family and resident feedback
0.5 out of 5 from 19 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveHappy with Southern Heritage
My mom, as well as my sister & I, were extremely happy with Southern Heritage. They had new activities planned daily & were good about encouraging Mom to participate. The staff was always available to assist or answer questions. Laurie became the new Administrator during Mom's stay. She was also one of the nurses there so did the job of both & was so sweet & kind to everyone. Mom was very happy with the meals and loved participating in activities. I wish we had moved her there sooner. We are so thankful to A Pla…
★★★★★
CriticalIndependent Living
Filthy garbage. Two feet from each back door. Overflowing. stinking garbage in laundry room. Puts plastic table cloths but doesn’t wipe down after each meal. Maybe 1 times a week. Money over residents. No services. If you fall they refuse to assist us when we call. They tell the cops to break the door down because nobody has keys for our building. Residents selling drugs. Unlicensed residents driving other residents around. Police called because administrators do not intercede with resident conflict. Constant turmo…
★★★★★
PositiveA next step in life
There will be things you would like to be different, but after all this is not meant to be the home you created with your family. It is a next step in life. They need to spend a little more time cleaning the social area and keeping the laundry room clean. Staff are very friendly and helpful. There are limited activities, but what is offered is fun and well organized. I think the pricing is fair for what we get here.
★★★★★
PositiveComfortable with our choice
They offer a lot of activities inside the facility and do the best that they can - but there are no outings. They do bingo, have entertainment come in, etc. When you walk in the facility is smells like a gourmet restaurant. I have only eaten a couple of things, but you can just tell by the smell how good of quality it is. The residents are clean and look happy, you don't walk in a smell urine or any strong smells trying to cover something up. I would not have any problems recommending Southern Heritage to other fam…
★★★★★
PositiveWould Recommend
Southern Heritage is a very nice place to be. If a resident needs help, all they have to do is call, and the staff will be right there to help, even on the independent side. They're overall very friendly and helpful. The apartment is small but nice.
Verified overview
What we know from public sources
- Care options
- Independent Living
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- August 19, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Meals Provided
Health & wellness
- Non-Ambulatory Care
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
Services & convenience
- Complimentary Transportation
- Beautician
Activities & engagement
- Devotional Activities Offsite
- Activities On-site
Outdoor spaces
- Indoor Common Areas
Official oversight
Inspection and quality records
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 19, 2026.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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