StoryPoint Novi

Love It Here!

When I first moved in the friendly staff and residnets made it feel just like home. The outings are great and they have something for everyone. I love that you can bring your dog.

Response from the community

Hello Joan, This is so fun to read—thank you for sharing! We’re really happy to hear you felt at home right away thanks to the friendly staff and residents—that’s exactly the kind of welcome we love to see. And we’re so glad you’re enjoying the outings too! There’s nothing better than getting out and about with a group that’s up for anything. Plus… we have to agree, life is just better with dogs around! We love that your furry sidekick gets to be part of the community fun right along with you.

June 3, 2026

I am very pleased the staff takes very good care of me and they love my dog.

Response from the community

Hello Edna, A happy resident and a well-loved dog? That sounds like a perfect match to us! We’re so glad you’re feeling cared for, supported, and surrounded by people who make both you and your furry sidekick feel right at home. Around here, belly rubs and kindness are both taken very seriously. Thank you for sharing such a sweet review!

May 29, 2026

The Joy of living at Storypoint Novi

1. All staff are very helpful in responding to questions or needs. 2. Meals prepared are tasty and healthy and accomodat allergy consideration. 3. Numerouse activities are available for residents to participate according to their interests.

Response from the community

Hello Ronald, We absolutely love the way you shared this—it’s clear, thoughtful, and honestly a great reflection of life here, so thank you for that! It makes us so happy to hear that our team has been helpful and responsive whenever you’ve needed them. We’re also really glad you’re enjoying the meals and that the kitchen is doing a great job accommodating allergy needs—that kind of care really matters. And it’s wonderful to hear you’re getting involved in the activities too; having so many options is such a big part of what makes the community feel lively and fun. Thank you for taking the time to share your experience—it truly brightened our day!

June 2, 2026

We couldn’t be more impressed with this community. From the moment we toured, it was clear that this is a warm, welcoming and thoughtfully run environment. The facilities are superb - beautifully maintained, comfortable, and staffed by people who genuinely care about the residents. [name Removed] was a major part of what made this experience so positive for myself and my siblings. Her compassion, patience, and deep knowledge guided us every step of the way. She took the time to understand our concerns and ensured …

Response from the community

Hello Kevin & Kim, Thank you for taking the time to share this. We’re so glad your experience felt warm, welcoming, and supportive from the very beginning. Navigating memory care or assisted living decisions can feel overwhelming, and it means so much to know our team helped bring confidence and peace of mind throughout that process. We’re grateful for your recommendation and appreciate your kind words about the care, compassion, and attention that made such a meaningful difference for your family.

May 29, 2026

Beware

SP is way out of their league in assisted living. They may be good for independent living but I would not, under any circumstances, recommend a loved one go there for assisted living. Under trained, under staffed, no shift communication, no follow through on assistance. They will charge for service and then not provide the care. They don't even pay attention to basic dietary needs and restrictions. They will tell you everything you want to hear, then do nothing to follow up.

Response from the community

Hello, Thank you for taking the time to share your experience. We understand how upsetting it can be to feel that a loved one’s care did not meet expectations. We are actively addressing areas such as staffing coverage, communication between shifts, and consistency in care delivery. Leadership has been present in the community to support the team and ensure resident needs are being met, particularly during call-offs or higher-acuity situations. We currently have multiple care meetings scheduled to address individual concerns and align expectations with families. In addition, we are reinforcing staff education and accountability to ensure consistency in service delivery, improved communication between shifts, and adherence to care plans, including dietary needs and restrictions. To further support operations, we have added an Assistant Wellness Director and an Operations Specialist while we continue the search for a Wellness Director. Our dining leadership is also increasing routine table rounding to ensure resident satisfaction and timely response to concerns. We take this feedback seriously and are committed to making meaningful, lasting improvements. We would welcome the opportunity to connect with you directly to discuss your experience further so we can provide resolutions where we can. Please call our community and ask to speak with our Executive Director. Thank you.

March 25, 2026

StoryPoint Novi

Very pleased with our decision! The place is exceptionally clean and pleasant. My brother loves the socialization and the activities. He is participating in some activities that I never thought he'd be interested in.

Response from the community

Hello, We’re so glad to hear that you’re pleased with your decision. It’s wonderful to know your brother is enjoying the socialization and discovering new interests through our activities. Thank you for sharing your experience with us!

March 5, 2026