★★★★★
CriticalMy experience with Summit Hills was not just disappointing, it was alarming.
They have a strong sales process. You will walk away thinking your loved one is going to be well cared for and supported. After the move in, that level of attention disappears. From that point on, you are largely on your own. If your loved one is fully independent, this facility may work. If they decline, do not assume the care will adjust to meet that need. In my experience, it did not. Care here is inconsistent and unpredictable. There are a few staff members who clearly care, but others appear disengaged. The …


