The Crossings at Covington Commons

Would not recommend

Overall not recommended. No tour of the property, and I asked about help with cardboard while moving and was told to use my truck. I don't drive. MS is stable but when will it hit again? Also mold on the patio door caused fatigue and runny nose. I'll never go back and when I talked to other residents they did not appear to be happy.

Nurse's help in a time of need

It was roughly 5:30 one morning and I had a medical emergency, so I pressed my button half asleep and the nurse was in here quickly and calmly ready to help. She just told me to relax as she cleaned around my room, never once making a big deal of it. She helped make arrangements on the spot about further treatment. It was nice how calm she was about the situation. I also have several friends on the dining staff, [name removed] being one of my closest friends.

Not a perfect placement

Staff does not communicate well with each other. Week 3 of new resident and last week they still could not get her bedding or personal laundry day done when they told us it was going to be. Lots of activities is a plus. Not sure how often they actually check on their residents

Review for The Crossings at Covington Commons

The staff that cared for daily was short with her and made her feel like she was bothering them if she needed something. The staff tried to get her to stand regularly and use a walker when she was not supposed to. This direction was given to them by her oncology physician. She had bone cancer in her hip that was at risk for pathological fracture. I discussed this with nurses, staff and rehab but all still made her stand, pivot and walk with a walker. She liked the food

I met with the sales manager and discussed the needs of my relative both physical and financial. We then took a tour of the facility together. I left feeling hopeful and pleased but found the next day that there had been a misunderstanding regarding the option of Medicaid eligibility if needed in the future.

5 Star needs better communication among the staff and family

The food was great. The communication between the family and staff was not good. [name removed] the Executive Director did not call me back after 3 times I called her.