The Fountains in Cartersville

The facility was extremely clean and the staff was able to answer all our questions. My sister was truly impressed. We, my spouse and I, really like to make the facility our “home”.

Response from the community

Thank you, Stiles! We’re thrilled to hear that you and your sister had such a positive experience. Our team takes great pride in maintaining a welcoming and clean environment. We look forward to making The Fountains feel like home for you and your spouse!

February 26, 2026

Overall, a nice community

The nursing staff were always nice. The salesperson was very nice when we signed but cooled down afterwards. Probably the worst was my mom died on [date removed] and we had to have everything out by the [date removed], even though the funeral wasn't until the first. Probably standard business practice but it wasn't good timing.

Response from the community

Hello, We offer our sincerest condolences for the passing of your mother. We understand how difficult this time can be for a family. Please contact your Regional Director of Operations, Kyle Jones, at kyle.jones@navionsl.com for information regarding our policies on removing personal items from the community.

June 5, 2025

'A Fountain of Quality'

My experience with your facilities was absolutely remarkable. My husband received top-class care and I always felt welcome to visit and attend any and all activities and events. My husband's condition has greatly improved and has remained great even months after his dismissal. The staff were friendly, resourceful, and hard-working individuals that helped meet my husband's very specific needs and gave me peace of mind.

Response from the community

Hello, Jennifer. Thank you for the wonderful review of our community, team members, and care. We are so happy to have your husband as part of our community.

May 19, 2025

No complaints

My sister chose it for its cleanliness and proximity to her home. As always, promises made before checking in are not necessarily fulfilled. I found it to be an excellent place. I would recommend them.

Response from the community

It's lovely to hear that you had a positive experience! Finding a place that meets expectations can be challenging. We are so glad your sister chose The Fountains in Cartersville. Cleanliness, kindness, and top-notch care are our community's top priorities.

October 25, 2024

Big disappointment, would not recommend

The management seems to be all about the money rather than the care. Some of the staff was nice, other took advantage of our loved one. Very understaffed, ridiculously long wait times, and very few activities. High priced, poor care.

Response from the community

We are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously. We will investigate the issues you've raised to improve the quality of our services. Thank you for bringing this to our attention.

October 3, 2024

Total lack of care and concern

Never consider this facility for your loved ones. We were looking for an assisted living facility for my mother-in-law. The top one on our list was The Fountains. On our tour, we were charmed. The facility is clean, well designed, and beautiful. My mother-in-law liked the facility, and we did too. The staff were unreliable, unprofessional, and disrespectful. Many times, my mother-in-law was left in the dining room alone for up to one hour. After a recent fall that resulted in a broken hip we were lied to about th…

Response from the community

Hi Debbie, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the negative experience you and your mother-in-law had at our community. Our goal is to provide a safe and supportive environment for all our residents, and it's disheartening to learn that we fell short of your expectations. We take your concerns seriously and will investigate the issues raised to ensure they are addressed appropriately. If you would like to discuss this matter further or if there's anything else we can do to assist you, please reach out to our Senior VP of Operations, Patricia McCulloh, at Patricia.McCulloh@navionsl.com.

July 3, 2024