The Ivy Golden Gate

I recently toured The Ivy at Golden Gate and had a very positive experience. The staff was welcoming, professional, and took the time to answer all of my questions. I appreciated the personalized greeting upon arrival and the opportunity to tour several studio apartments and common areas. The community was clean, attractive, and well maintained. I especially enjoyed the library, courtyard, dining areas, and comfortable gathering spaces throughout the building. The atmosphere felt warm, safe, and inviting rather th…

Response from the community

Hi Saduman, Thank you for taking the time to visit The Ivy Golden Gate and for sharing your experience. We are grateful for the opportunity to introduce you to our community and are pleased to hear that your visit left such a positive impression. We appreciate your thoughtful review and look forward to welcoming you back in the future.

June 13, 2026

The tour, conducted by its Executive Director, was very informative and enjoyable. We have requested, and granted, a follow-up short tour as we are very interested of becoming its residents once the unit that we are interested is available.

Response from the community

Hi William, Thank you for visiting and for sharing your experience. We’re so glad to hear the tour was informative and enjoyable, and that you’re considering the community for your future home. We look forward to welcoming you back for your follow-up visit and appreciate you taking the time to share your kind words.

May 12, 2026

Disappointing outcomes after high hopes

The residence compared well to other SF residences and we had high hopes for my mother when she joined the community 3 years ago. However, they were chronically understaffed, turned over management companies, management staff, and pharmacy management 3 times in 3 years. While there are definitely caring staff on the team, it was incredibly difficult to get consistent information on care being provided to my mother. When we finally made the hard decision to move my mother elsewhere, we were ghosted by management and…

Response from the community

Dear John, I regret to read that you are unsatisfied with parts of your experience. I take your feedback seriously and I would like to talk with you personally to work through your concerns. I don't recognize your name to find your contact information, so please reach out to me at your earliest convenience. I can be reached at (415) 664-6264 and I look forward to hearing from you. Sincerely, Katherine Raukhman Executive Director

September 17, 2024

Review for The Ivy at Golden Gate

I would say the Community is very professional & friendly thanks .. We have been very satisfied with the Ivy.

Response from the community

Hello, thank you so much for sharing this positive feedback about your experience.

August 6, 2024

Review for The Ivy at Golden Gate

CARING, FRIENDLY STAFF AND ADMIN. MY PARENTS SEEMED TO HAVE SETTLED IN AND THEIR HEALTH HAS IMPROVED THRU MEALS, INTERACTION WITH OTHERS, AND ACTIVITIES. I WOULD DEFINITELY RECOMMEND IF YOU CAN AFFORD. FOR US THE LOCATION IS VERY CONVENIENT AND COMPENSATES FOR THE HIGHER COST.

Response from the community

Hi Anonymous, thank you for your kind words and this wonderful review! Your recommendation means a lot to us. Thank you for taking the time to let others know about your positive experience.

June 18, 2024

Review for The Ivy at Golden Gate

We picked this community, because of the location. The tour experience was excellent, and the facility was spacious. Respite, furnished room was available immediately after release from the hospital. Provided easy transition to senior living Permanente residency.Director provided easy, supportive assistance in hospital discharge, Ivy residency.