★★★★★
CriticalImprovements needed!
Staff is mostly travelers so they don't know what they are doing. Medication passes are inconsistent and often wrong. Food is horrible. Often inedible and very little variety. Billing is inconsistent and often wrong. Transport to doctors appointments are very limited to certain days and times making scheduling a nightmare. Cleaning of residents rooms in scares and not done with any consistency of what is cleaned or when it's done. Laundry is often lost despite being labeled. Staff sends their kids into residents ro…