The Sapphire at Music City

Greedy

Mom’s rent was automatically paid on the [removed] of May. She died on May [removed]. They refuse to reimburse me for the 3 weeks after she died. I’ve called 4 times to find out why they haven’t done so. Especially after we found out they left her lying in horrific pain for 10 days with a fractured hip! Once the sitter told us they did not take mom to the hospital with her last fall she called for a portable xray which showed she had a fractured hip. The NP said it was just my mother’s dementia. Once she had surger…

Peace of mind during a process that is emotionally challenging on caregivers and their loved ones.

My loved one is now at The Sapphire at music city and the staff is much friendlier and so much more compassionate. Night and day difference from his last facility. He loves it. The staff is very compassionate and very knowledgeable about memory care. They are also former nurses and have experience in the elderly and aging population.

The Opal at Music City review

Our loved one has been a resident in here for a few months now and the staff members are very professional, very accommodating and we really appreciated how much help the provided while we were moving in. The director is on a first name basis with our family and actually accessible. They keep a great line of communication always open and we really just like the accessibility all around.

Don't place anyone at opal unless it's last resort or need for Medicaid would be my opinion on my loved one's experience at The Opal at Music City.

Response from the community

We were so saddened to see that you had a negative experience at our facility. Your review does not reflect the experience we aim to provide. Please reach out to our corporate compliance hotline at (239) 306-8312 so we can reach a resolution.

August 3, 2022

is not without issues but it works well for now

Response from the community

Thank you so much for leaving us this comment. We’re constantly looking to improve our services, and encourage you to call our corporate compliance hotline at (239) 306-8312 to discuss your concerns.

August 3, 2022

The Opal at Music City, what a gem!

What a compassionate and caring facility. Staff is very professional and friendly. Moved my Dad in recently and we are slowly getting acclimated to everything. They have been very accommodating to his needs. If you are looking for a facility for yourself or a loved one be sure to check them out with a scheduled tour.