The Woodmark at Uptown

Everyone was nice and friendly. The residents seemed happy and well cared for. It looked safe. I was impressed with the tour guides memory of the residents names.

Response from the community

Thank you for considering our community as you explore living options. We hope you had a chance to experience the many personalized amenities and features we offer. Should you have any questions or need additional information, please feel free to contact us—we are happy to assist.

July 8, 2026

Overall very good experience. Clean environment and friendly staff. Observed professional and caring interaction between staff and residents.

Response from the community

Your loved one is such an important part of our community, and we are so grateful for the opportunity to care for them. Thank you for your visit and for taking the time to leave this thoughtful review!

April 17, 2026

Low room for improvement

I can tell you things they should be concerned about. Food is not the best quality, constantly serving meals that consist of chicken. There's been times that the fryers and ovens have been down. I feel that meals are very important to the seniors and should be a priority. Right now a lot of the residents are not happy with the food they are getting. They need to get good meals for proper nutrition way they get the proper nutrition. Both elevators in the facility continue to break down. I believe there should be an…

Response from the community

Your feedback is incredibly important to us, as it helps us improve the care we provide. We would welcome the chance to better understand your concerns and address them directly. Please feel free to contact Executive Director, [removed name],[removed email], and we will ensure your concerns are handled with the attention they deserve.

November 24, 2025

Serious Security and Accountability Issues

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $[removed] went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful,…

Response from the community

We deeply value the trust you have placed in us to care for your loved one, and we are committed to addressing any concerns you may have. Please know that we take this feedback to heart and would appreciate the opportunity to speak further. If you are comfortable, please contact Brian, our Regional Director of Operations, at bjackson@seniorlifestyle.com to discuss this further.

November 14, 2025

The Woodmark at Uptown

I like that there is always someone you can call to help you with whatever you need, for example if you fall or if you need someone who will you, since I'm in a wheelchair, to whatever you want to do. I also like that there are other people around that you can talk to, other residents and almost everyone is very friendly and kind for improvement. I think they could have more fruits and vegetables in the meals.

Response from the community

It’s always a pleasure for our team to be part of your daily life, and we truly appreciate your kind words. We’ll be sure to share them with everyone. Thank you for taking the time to share your wonderful experience with us.

September 12, 2025

Nice to know mom is taken care of!

There is high turnover with the caretakers. But everybody who has worked with my mom has been amazing. Absolutely would recommend! This is a great place! It is clean, the workers are kind and attentive to the residents. Food is great too

Response from the community

Thank you for sharing your feedback. We value your thoughts and are always striving to improve the experience for our residents and their families.

September 5, 2025