Community profile

Brookdale Conway

5501 East Michigan Street, Orlando, FL

Assisted LivingMemory CareIndependent Living

2.553 reviewsvia A Place for Mom

About the community

About Brookdale Conway

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses. Here, residents receive the services they need, when they need them most. To avoid surprise costs, trusted team members work with you to determine your specific needs. If you’re seeking assisted living services, such as assistance with mobility, medication management, bathing, or other personal tasks, you can find support here each and every day. A Brookdale HealthPlus ® Community The residents at Brookdale Conway can also enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays. Those in search of memory care can also look forward to a vibrant and supportive lifestyle. Through the signature Clare Bridge program, residents receive gentle guidance and can participate in rewarding activities each day. Regardless of your unique care needs, residents and families can breathe a sigh of relief knowing that staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Additional on-site security features include a 24-hour security system, monitored entrances and exits, and keypad entries. While staff assists with transportation, meal preparation, home maintenance, and housekeeping, residents can take advantage of the many community amenities. Plan a game night with your closest friends in the game room, or grab a warm coffee to enjoy quietly along the scenic walking paths or in the cozy fireside living room. There’s even a beauty and barbershop on-site. While your to-do lists slowly fade, you can embrace the retirement you’ve always dreamed of. Community Services and Amenities Join your peers and participate in challenging puzzle games, B-fit fitness classes, and a variety of daily, interactive activities. If you prefer to create your own schedule or stay in and relax, that’s fine, too. The well-stocked community library is the perfect place to discover a new favorite book to get lost in, or try baking a new recipe in the community kitchen. For a breath of fresh air, plant your favorite flowers in the community garden or enjoy a quiet morning in the courtyard. Plus, it’s easier than ever to obtain your hygiene products here, thanks to the Personal Solutions program. Simply send the team an email with your item requests, and they’ll deliver them directly and discreetly to your door at no additional cost. Living Arrangements Residents can choose between two homelike floor plans to embrace as their own. Select a quaint studio or a larger one-bedroom apartment. Be sure to bring your cherished items, photos, and artwork to help decorate and personalize your space. If you need help moving or have any questions, be sure to let the team know and a helping hand will be provided. Embrace your independence and retirement on your terms, at Brookdale Conway. Care Types Offered Brookdale Conway is an assisted living facility which offers limited nursing services . In the state of Florida, these terms are defined as follows: Assisted Living Facility A facility that provides supervision of the activities of daily living, medications, and other similar services to residents in a homelike environment. These facilities can house one resident to hundreds of residents. Limited Nursing Services The assisted living facility can provide nursing services to residents. Brookdale Conway Inspection Reports Related: Assisted Living vs. Memory Care: What’s the Difference? Top Memory Care Services and Features

Family and resident feedback

2.5 out of 5 from 53 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★

Critical

Brookdale Conway

1 on all eight she was only in her 13 days and it was in a hospital for 10 and then in rehab for 65 because of the mess the medicine up gave it to her improperly

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
Response from the community

Thank you for taking the time to provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our corporate management team for review.

January 15, 2026
AnonymousJanuary 14, 2026

★★★★★

Positive

The director and receptionist were my initial interactions and were both friendly and helpful. As I was walking in, some residents were being loaded into the bus and I saw the staff treat them with care and respect. I also liked that they were taking them on an outing. The director patiently answered all my questions and gave me a full tour of the facility. I was pleasantly surprised that they had an inner courtyard that I thought was very inviting. The studio room seemed a bit small to me and the prices seemed ver

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
3.0 / 5
Staff
5.0 / 5
AnonymousDecember 8, 2025

★★★★

Critical

Review for Brookdale Conway

This facility is dishonest. They took [removed] dollars in fees and rent for the first month. Kicked my mom out in less than 30 days and did not refund me any of the money. Now they will not even return my phone call. This place came recommended by your organization. Shame on both of you!

AnonymousAugust 12, 2025

★★★★★

Positive

Review for Brookdale Conway

As far as Brookdale it is close to my house and my mom's doctors. I found the staff to be friendly, helpful, professional and caring. Also, the rooms are a good size. I would recommend the facility.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
5.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
JTJanuary 27, 2025

★★★★

Critical

Florida Does Not Need Euthanasia. It Has Brookdale Conway

Dad was admitted to Conway early March. A month later, he complained of great pain. Mom told Conway’s nurse but was unsure if she was taken seriously. Next day Conway sent Dad to hospital. He was so constipated that doctors moved him to ICU to pump him out. His blood pressure was low; he was dehydrated and he had a severe UTI. An ICU doctor told us to consider palliative care. Yet, just 3 months before, Dad had been in good health. It took only a month at Conway to reduce him to near death. Fortunately, he survived

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
2.0 / 5
Meals & Dining
2.0 / 5
Response from the community

We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.

September 5, 2024
JadeAugust 30, 2024

★★★★

Positive

Review for Brookdale Conway

I would recommend the facility. Overall they are doing well.

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
JTApril 18, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
August 1, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Guest Meals
  • Meals Provided
  • Low / No Sodium
  • Pureed Meals
  • Private Dining Room
  • Café or Bistro
  • Restaurant Style Dining

Health & wellness

  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Pet Care Available
  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Spanish
  • English

Activities & engagement

  • Day Trips and Outings
  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Bible Study Group
  • Karaoke
  • Wii Bowling
  • Other Religious Services
  • Bridge Club
  • Catholic Services
  • Holiday Parties
  • Wine Tasting
  • Happy Hour
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Christian Services
  • Stretching Classes
  • Birthday Parties
  • Brain fitness / Dakim
  • Live Musical Performances
  • Men's Club
  • Trivia Games

Outdoor spaces

  • Barber Shop
  • Private Bath
  • Library
  • Outside Patio
  • Beauty Salon
  • Indoor Common Areas
  • Meeting Room
  • TV Lounge
  • Outdoor Common Areas
  • Piano or Organ
  • Arts and Crafts Center

Apartment & room features

  • Ground Floor Units
  • Air Conditioned
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Kitchenette

Published by A Place for Mom. Features can change; confirm those that matter before touring.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Brookdale Conway | Find With Care