Brookdale Reno

Disappointed

There has been a lot of turn over in the 8 weeks we have been there. Their emergency cords in the rooms do not work. They advertised 2x per week laundry and housekeeping, and it is only 1x per week. They are not clear about how their levels of care are defined. Asked for more supervision of my MIL but cant see that in practice. The cost is [Amount Removed] more than initially.

Review for Brookdale Reno

I would recommend to others. However, the price will be out of reach as they raise rates and the insurance coverage expires. I am going to check further into qualification for VA facilities.

Review for Brookdale Reno

I would say there is a high staff turnover but I still feel it is the best fit for my husband. I like that he has a private bedroom with a window, personal climate control, and bathroom with toilet and sink. They also have a lovely and well maintained outdoor space surrounding the facility.

Not very impressed with room layout of morning star-Brookdale had a look of neglect and strong urine odor throughout. The tour was fine and the director was nice it was more institutional looking to me and for the price..it was not less expensive

Staff was very friendly and helpful. A nice environment for a loved one with dementia.

Prior to coming to Brookdale Reno, my husband was at a different facility, which we were very unhappy with. Though Brookdale was expensive, as they all are, I feel like with the more expensive places, you get more for your money. When we got to Brookdale, they suggested hospice, which was very helpful. For other families with a loved one with dementia-related behavioral problems, I highly suggest trying hospice before trying behavioral health hospitalization - which the previous facility recommended to us, much to …

great staff

The meals and dining service has been above and beyond all the previous communities our loved one has been out - which is has been very helpful. The staff members are very communicative and constantly give us updates regarding our loved one which we really appreciate. Overall we have been very happy and based on our experience we would absolutely recommend this community to other families