Charter Senior Living Towson

Great staff

The staff are kind and the memory care director is wonderful. They are very patient and understanding with the residents and family members. The facility is being renovated and will look great when finished.

Response from the community

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Charter Senior Living of Towson! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 20, 2025

LOVE the staff, Need to work on room housekeeping

The staff are very nice and kind. But my mom's room is always dirty and never gets cleaned. There will be poop all over everything that is dried and crusty when we come visit. Admin made promises they couldn't deliver. Staff is very sweet. We love the staff. That's why we have stayed. But the housekeeping needs serious work Knowing they are dealing with memory care people they need to be on top of checking their rooms.

Recent Experience

Always available to discuss needs. Willing to work with family to ensure patients are cared for. Limited resources for bed ridden patients. Limited resources for transferring patients needing physical assistance (bed to chair, chair to bed). Activities - need to include patients who are not able to physically participate because they are bed ridden. Food - menu options need to be expanded. Need to provide more advanced knowledge of food menu options. Be able to accommodate food restrictions for patients.

Response from the community

Thank you for taking the time to let us know about your experience. We would like the opportunity to learn more about it. Please contact our Executive Director, Donna, at 410-377-2100 or ed@chartertowson.com. We look forward to hearing from you. Thank you.

April 2, 2025

A for effort, C for execution

What I appreciated most about Charter Senior Living of Towson was the living accommodations. My family member had a one-bedroom apartment, which provided a separate bedroom and living area, along with ample closet storage. The bathroom was spacious enough to accommodate both a walker and a wheelchair. The kitchenette, equipped with a small refrigerator, microwave, and sink, was a nice addition. Since they had a corner unit, the natural lighting was exceptional. I also liked that the floors were not carpeted, making…

Response from the community

Thank you for your review and detailed feedback. We’re glad you appreciated the living accommodations and accessibility of our staff. Your concerns about caregiving, response times, and dining are important to us. We continuously work to improve staffing, care quality, and dining services to enhance our residents’ experience. Our Executive Director, Donna, would like to discuss this further and learn more about your concerns. Please call her at 410-377-2100 at your earliest convenience. Thank you.

March 10, 2025

Our families experience

They could improve on being a little more active with getting my mom up in the am and helping her dress. Weekends there are few people working. I'm not of the same happens with others.

Do not recommend Charter

We moved my parents to [facility name removed] last month. Charter was a train wreck. Poorly managed, Executive Director is incompetent, staff are unfriendly and unhelpful. Only the dining staff are kind and professional, as was the woman in charge of submitting their insurance claims. The PT company that operates independently within the same facility is also great. Very professional and compassionate. But overall, no, I would not recommend Charter.