★★★★★
PositiveGreat staff
The staff are kind and the memory care director is wonderful. They are very patient and understanding with the residents and family members. The facility is being renovated and will look great when finished.
Community profile
6451 N Charles St, Towson, MD
★ 3.871 reviewsRead reviews
About the community
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveThe staff are kind and the memory care director is wonderful. They are very patient and understanding with the residents and family members. The facility is being renovated and will look great when finished.
★★★★★
CriticalThe staff are very nice and kind. But my mom's room is always dirty and never gets cleaned. There will be poop all over everything that is dried and crusty when we come visit. Admin made promises they couldn't deliver. Staff is very sweet. We love the staff. That's why we have stayed. But the housekeeping needs serious work Knowing they are dealing with memory care people they need to be on top of checking their rooms.
★★★★★
CriticalAlways available to discuss needs. Willing to work with family to ensure patients are cared for. Limited resources for bed ridden patients. Limited resources for transferring patients needing physical assistance (bed to chair, chair to bed). Activities - need to include patients who are not able to physically participate because they are bed ridden. Food - menu options need to be expanded. Need to provide more advanced knowledge of food menu options. Be able to accommodate food restrictions for patients.
★★★★★
CriticalWhat I appreciated most about Charter Senior Living of Towson was the living accommodations. My family member had a one-bedroom apartment, which provided a separate bedroom and living area, along with ample closet storage. The bathroom was spacious enough to accommodate both a walker and a wheelchair. The kitchenette, equipped with a small refrigerator, microwave, and sink, was a nice addition. Since they had a corner unit, the natural lighting was exceptional. I also liked that the floors were not carpeted, making…
★★★★★
PositiveThey could improve on being a little more active with getting my mom up in the am and helping her dress. Weekends there are few people working. I'm not of the same happens with others.
★★★★★
CriticalWe moved my parents to [facility name removed] last month. Charter was a train wreck. Poorly managed, Executive Director is incompetent, staff are unfriendly and unhelpful. Only the dining staff are kind and professional, as was the woman in charge of submitting their insurance claims. The PT company that operates independently within the same facility is also great. Very professional and compassionate. But overall, no, I would not recommend Charter.
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Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 5, 2026.