Emerald Place

Lucky to be at Emerald Place

My friend has been at Emerald Place since 2018 and I can honestly say she was lucky to be a resident. The people are kind, caring, attentive and patient. Communication is excellent. There are activities galore. Special holiday parties. It's just a very special facility!

Clean facility, friendly and helpful staff. I would recommend this facility, the clients are kept busy and seem happy.

Response from the community

Thank you for your wonderful feedback! We’re so glad to hear you’ve had such a positive experience at Emerald Place. Our team is dedicated to creating a warm, engaging environment where residents feel supported, active, and happy—and it’s always rewarding to know that shines through.

August 19, 2025

Be Present!

Remind the employees to TELL the patient's what they will do Before doing it. Remind the employees to slow down especially when changing patient's clothes. Tell employees to wear name tags. Emerald Place is better than most and always find out which employee is assigned to the patient. Make yourself known to the employees and management!! Don't be afraid to ask.

Emerald Place

Don't be fooled by the fancy building. Lower level staff were on phones instead of caring for patients. Like a ghost town. I observed one staff member insisting that one resident apologize to another, as if they were trying to teach her a lesson. On another occasion, I asked about a posted activity for residents and the staff looked at me blankly. Food was terrible. Unable and/or unwilling to provide care for more aggressive residents despite advertising that they are. Uncommunicative and rude to family members whe…

Response from the community

We are deeply sorry to hear about your experience and appreciate you bringing these issues to our attention. At Emerald Place, we take all feedback seriously and strive to provide the highest standard of care. We are committed to addressing your concerns and improving our services. Your observations about staff behavior, activity management, and communication are important to us, and we will be reviewing these areas to ensure they meet our high standards. Please reach out to us directly so we can discuss your experience further and work towards a resolution.

May 15, 2024

Our Families Experience

Their activities director [name removed] was outstanding, as well as their custodial and support staff team. Truly, but the cost at the time seemed high

Response from the community

We appreciate your positive feedback regarding our community. Providing exceptional service and a positive experience for our residents is our top priority. We continuously review our pricing to ensure it reflects the quality and value of the care we provide. Thank you for sharing your thoughts with us.

April 30, 2024

Emerald Place review

[name removed], and [name removed] & the entire team are amazing at Emerald Place. The staff makes a world of difference - everyone truly cares about the residents and their work. It makes such an impact on the residents and the families. We would 100% absolutely recommend this community to other families who are looking for a place for their loved ones.

Response from the community

We are thrilled to receive such a heartfelt and positive review! Thank you for taking the time to share your experience at Emerald Place. It's truly gratifying to hear that the entire team have made a positive impact on both residents and their families. We take pride in our commitment to providing exceptional care, and your endorsement means the world to us. We appreciate your recommendation and look forward to continuing to create a supportive and caring environment for all our residents.

October 12, 2023