★★★★★
CriticalNeeds improvement, would recommend looking elsewhere
They could improve on everything. We were not happy there at all. She was not there long
Community profile
Heather Heights of Pittsford
160 West Jefferson Road, Pittsford, NY
Assisted LivingMemory Care
★ 1.035 reviewsRead reviews
About the community
About Heather Heights of Pittsford
Family and resident feedback
1.0 out of 5 from 35 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveHighly recommend for person who needs more than assisted living without memory care.
She was very well cared for at Heather Heights and I would highly recommend it to someone in the future. They were very good, not perfect always but no place is these days. They were very good to her even at the end. My only constructive criticism would be that they need to have more programs that give the residence a chance to get out. Hopefully things are better now that Covid restrictions are lifted. Highly recommend for person who needs more than assisted living without memory care. My mother ended up at Heat…
★★★★★
PositiveReview for Heather Heights of Pittsford
It was excellent proximity to me and our family members, and it was worth the short stay. My experience there was warm and welcoming. I know that changes were in the process and if the same administration is there concerns were taken care of the facility had beautiful grounds caring care. There was church, and concerts. Otherwise, tv was the entertainment. I believe things changed since my family member was there. Meals (dinner) often served cool. If he didn't like something, he could ask for a sandwich. Not enough…
★★★★★
CriticalOur Experience
My mother needed more care than what was made available. Their mental health was ignored and it was a very traumatic experience for them to leave their home and try to adapt to assisted living. It may be an ok placement for relatively capable people, but didn't provide the support or safety that my parents needed.
★★★★★
PositiveRecommended
Communication with family is excellent, they try not to have any surprises. Staff is competent - but turnover seems to be higher with respect to the previous place my Mom was a resident. The move in process was excellent. The meal quality is okay - my Mom is in Memory Care, so this is a secondary concern. I would recommend this facility to others.
★★★★★
CriticalNeeds improvement from top down
This has been a very big change in our lives especially my mom. Unfortunately she thinks all these places are the same. The staff are not held accountable to do their jobs properly or well. They are often rude and seem out out to help mom with her needs. They throw her clothes on the floor rather than putting them in the laundry bag provided. The food is advertised as delish and fresh- it's far from. It's often chewy, covered in gravy- hardly fresh. The upper management is mediocre- which may explain the aids attit…
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care
- Operator
- The Hamister Group, Inc
- Public price status
- Not publicly found
- Last source check
- August 14, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- No Sugar
- Special Dining Programs
- Low / No Sodium
- Guest Meals
- Professional Chef
- Meals Provided
- Vegetarian
- Vegan
- Gluten-free
- Restaurant Style Dining
- Private Dining Room
Health & wellness
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
- Memory Care
Services & convenience
- Resident Parking Available
- Complimentary Transportation
- Property Convenient to Public Transit
- Transportation at Cost
- Dogs Allowed
- Cats Allowed
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
- English
Activities & engagement
- Activities Off-site
- Trivia Games
- Activities On-site
- Visiting Chaplain or Priest
- Holiday Parties
- Wii Bowling
- Karaoke
- Sensory-based Programs
- Happy Hour
- Stretching Classes
- Yoga / Chair Yoga
- Day Trips and Outings
- Other Religious Services
- Birthday Parties
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Protestant Services
- Live Musical Performances
- Visiting Rabbi
- Catholic Services
- Gardening Club
- Art Classes
- Intergenerational Programs
- Reminiscence Programs
- Pet-focused Programs
Outdoor spaces
- Beauty Salon
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- Barber Shop
- Library
- TV Lounge
- Central Fireplace
- Indoor Common Areas
- Computer or Media Center
- Raised Garden Beds
- Piano or Organ
- Movie or Theater Room
Apartment & room features
- Air Conditioned
- Wheelchair Accessible Showers
- Ground Floor Units
- Handicap Accessible
- Wi-Fi/high-speed internet
Official oversight
Inspection and quality records
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 14, 2026.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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