Community profile

The Village at Penfield

2006 Five Mile Line Road, Penfield, NY

Assisted Living

★ 4.6111 reviewsRead reviews

About the community

About The Village at Penfield

A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$3,335/month

Care fees not included

Checked August 14, 2026

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Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$3,335 observed · tracking future changes

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.6 out of 5 from 111 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Review for The Village at Penfield

The food is ridiculous. I am told by my brother that there is no seasoning, the foods ate repeated multiple times a week, there is no selection. The rooms are very small unless a considerable amount of money is paid. There is no separation of living and sleeping space. There is no shower in most of the apartments unless the price is increased by more than $[removed]. The cleaning is lacedasical, beds are not made daily. There is absolutely no medical staff there...not even a LPN. There are very few activities. I wo…

Verified ReviewFamily/friendAssisted Living

★★★★★

Positive

Review for The Village at Penfield

As a whole.. everyone at Willow Ridge is very accommodating and attentive. For anyone who's never had to find a safe place for a senior relative before .. it's traumatic for everyone.. especially the new resident .. each experience is different.. ours involved our 90 yr old, highly independent until this last year.. mom who fought the whole process kicking and screaming.. figuratively. Dementia is playing a big factor and declining cognitive strengths that none of us were prepared to understand and deal with. We're…

Verified ReviewFamily/friendAssisted Living

★★★★★

Critical

Disappointed

To be perfectly honest this community is not as good as the one my Mom was in that closed down. Unfortunately, it was the only one that was the same price as her previous residence. As a result the differences are much more noticeable.

Verified ReviewFamily/friendAssisted Living

★★★★★

Positive

Review for The Village at Penfield

How quickly we were able to get a room is what stood out. Very good services for the price. I would recommend to others.

Verified ReviewFamily/friendAssisted Living

★★★★★

Critical

Functional, caring staff, low cost.

Overall experience - The staff was kind and caring. The facility was dated but clean. Food was average. Room was decent size. Very reasonable price. It is a functional, low cost assisted living facility, but not something one would get excited about.

Verified ReviewFamily/friendAssisted Living

★★★★★

Positive

Highly recommended

Friendly, professional staff! I highly recommend The Village at Penfield!

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 5.0 / 5
Activities: 5.0 / 5
Staff: 5.0 / 5
Meals & Dining: 5.0 / 5

Verified overview

What we know from public sources

Care options: Assisted Living
Operator: Willow Ridge Senior Living, LLC
Public price status: Published starting price available
Last source check: August 14, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

Anytime Dining
Vegetarian
Meals Provided
International Cuisine
Low / No Sodium
Guest Meals
Café or Bistro
Private Dining Room
Restaurant Style Dining

Health & wellness

Staffing & Ancillary Services
Memory Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Diabetic Care

Services & convenience

Uncovered Parking
Resident Parking Available
Complimentary Transportation
Cats Allowed
Dogs Allowed
Laundry Service / Drycleaning
Housekeeping
Beautician
English

Activities & engagement

Outdoor spaces

Computer or Media Center
Indoor Common Areas
Central Fireplace
TV Lounge
Barber Shop
Library
Outside Patio
Outdoor Common Areas
Beauty Salon
Private Bath
Meeting Room
Piano or Organ
Arts and Crafts Center
Game Room
Raised Garden Beds

Apartment & room features

Wheelchair Accessible Showers
Air Conditioned
Garden View
Wi-Fi/high-speed internet
Cable or Satellite TV
Handicap Accessible
Respite or Short Term Stays Offered
Bath Tubs
Ground Floor Units
Private patio, deck, or balcony

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 14, 2026.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

The Village at Penfield – Penfield, NY | Find With Care