Community profile

Heathwood Assisted Living and Memory Care

815 Hopkins Rd, Williamsville, NY

Assisted LivingMemory Care

4.121 reviewsRead reviews

About the community

About Heathwood Assisted Living and Memory Care

Heathwood Assisted Living and Memory Care delivers a fulfilling retirement experience at its senior living community in Williamsville, New York. Shaded outdoor seating and walking paths make it easy to enjoy the community’s beautiful campus. Indoor common areas provide relaxing spaces to unwind in the comfortable couches or gather around the piano with friends. The community offers assisted living, memory care…

Family and resident feedback

4.1 out of 5 from 21 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Positive

I’d choose them for mom again

My mother’s Alzheimer’s was progressing while she still maintained most of her independence, so we were searching for a place to meet her changing needs. We prioritized socialization opportunities, on-site medical assistance as needed, a more luxury type room and a ‘home’ feel. Heathwood checked the boxes. We chose two bedroom/living room option (rare to find). Making the switch to their NP and coordinating medication helped so much. We really bonded with the nurses (though Matla was my personal favorite). The dai

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Karen Linda SelnickMay 19, 2026

★★★★★

Critical

Friendly Staff

I do want to say that my mom's regular aid always went over and above!! She rates an easy TEN!!! They are not adequately staffed after 4:00. My mom was not found until 7:15am on the floor of her unit, where she had yelled repeatedly for help and spent the night in the same clothes on the floor with broken ribs and a sprained ankle. The last person she'd seen was the 2nd shift nurse at 5pm in the dining room, where her night meds were given to her. The records showed that there had been no bed checks done at all ove

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
2.0 / 5
Activities
5.0 / 5
Staff
4.0 / 5
Meals & Dining
4.0 / 5
LisaFebruary 18, 2026

★★★★★

Positive

Amazing Staff!

When we moved my mother from Texas to Heathwood in Williamsville, NY, I was nervous, hoping my mother would be able to adjust to such a change that this point in her life. Seven months later, I can say her experience with the staff at Heathwood has been amazing! They were helpful and kind every step of the way from the move itself, to more long-term adjusting, to making sure the care provided met her 'where she was at' even as her needs changed. Dementia is difficult for the person experiencing it and the associate

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
3.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Michelle TMay 2, 2025

★★★★★

Positive

our families experience, friendly and caring staff, a nice community

My mom loves the food and they are very kind to her. She misses her home, of course, but she likes the facility and adjusted very quickly. Her memory has declined further but still doing ok in Assisted Living. Very happy with the move. It's been 2.5 years already.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
JillDecember 4, 2024

★★★★★

Positive

Excellent staff

Always very friendly, knowledgeable, professional and supportive of patient and family

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousJune 25, 2024

★★★★

Critical

Don't ask questions

They just didn't do what they were paid for we paid them for assisted plus enhanced and never got what we were supposed to get definitely, wasn't the place we thought People will go there once. They need a little bit more care. They give you a thirty day notice and remove you from the facility. The way we look at it, they look at the residents as dollar signs Definitely do not recommend.

See category ratings
Cleanliness
4.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
1.0 / 5
Activities
5.0 / 5
Staff
3.0 / 5
Meals & Dining
4.0 / 5
AnonymousJune 12, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
August 9, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Low / No Sodium
  • Meals Provided
  • Restaurant Style Dining
  • Professional Chef
  • Special Dining Programs
  • Guest Meals
  • Room Service
  • Private Dining Room
  • Café or Bistro

Health & wellness

  • Medication Management
  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Transportation at Cost
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning
  • English

Activities & engagement

  • Stretching Classes
  • Activities Off-site
  • Intergenerational Programs
  • Activities On-site
  • Visiting Chaplain or Priest
  • Holiday Parties
  • Other Religious Services
  • Catholic Services
  • Happy Hour
  • Devotional Activities Offsite
  • Devotional Activities On-Site
  • Wii Bowling
  • Cooking Classes
  • Live Dance or Theater Performances
  • Art Classes
  • Protestant Services
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Gardening Club
  • Day Trips and Outings
  • Tai Chi
  • Brain fitness / Dakim
  • Yoga / Chair Yoga
  • Trivia Games
  • Birthday Parties
  • Live Musical Performances
  • Light Therapy Programs
  • Sensory-based Programs
  • Live Well Programs
  • Community Service Programs
  • Forever Fit
  • BBQs or Picnics

Outdoor spaces

  • Beauty Salon
  • Outside Patio
  • Barber Shop
  • Library
  • Central Fireplace
  • Computer or Media Center
  • TV Lounge
  • Outdoor Common Areas
  • Indoor Common Areas
  • Meeting Room
  • Billiards Lounge
  • Jacuzzi
  • Piano or Organ
  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center

Apartment & room features

  • Wheelchair Accessible Showers
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Handicap Accessible

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 9, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Heathwood Assisted Living and Memory Care – Williamsville, NY | Find With Care