Lotus Park Douglasville

Good experience

I have to say that the place has very nice staff who are attentive and responsive. The housing is normally clean in the common areas and also the activities are happening almost daily so that's really good for people who want to participate in those things. I have built a relationship with most of the staff there so anytime I call or email to voice of concern they are usually responsive within a few days. One of the things that could be improved is the communication around medication and how it is tracked and dispe…

Review for Lotus Park Douglasville

Since new management has taken over things are poorly communicated if communicated at all. Food is not to this age group desire. These are people in there 80's and 90's they don't want foods they've never heard of. Mom's care went from level 3 to level 1 but it seems the lady who sends out the invoices wasn't made aware of the change. They never respond to emails. It's truly like nobody knows what's going on. My doctor was shocked to see the name Lotus on her paperwork. Not sure what he meant but I got the feeling …

Resident/Management Community

The community has a resident group which discusses facility situations and presents them to the responsible parties. The desires and needs of the community seem to be shared and addressed, which seems to be a good working relationship between the resident community and management. The staff is very visible, accessible, and available concerning issues that need to be addressed.

Welcoming Facility

This facility felt a little more welcoming than the others and they were within our budget. There has been a bit of turnover in the kitchen, but overall the staff is very friendly and helpful to my parents. The elevator inspection has been expired since February...

Helpful Staff

My mom has been transitioning from her present home into Oaks. I can't give you much info on staff and activities, but I can comment on her two dining experiences (one lunch and one dinner). She was placed at a table where she immediately enjoyed those who she dined with and enjoyed the food and attentiveness of the service staff. The staff that I've met with as my family has been preparing my mom's apartment have been very accommodating and supportive during this transition.

Overall a very nice place

As is somewhat typical with these type of facilities, there is a moderately high turnover rate of staff. Over the past year, Oaks has changed directors once, activities directors 3 times, and has a part time person at the desk. They have changed food service staff twice and have a hard time keeping more than one full time house keeper for residents rooms. My dad, who is the resident, said the food quality has gone down when they changed food service and they have to wait almost an hour to get their food after arri…

Response from the community

Thank you for taking the time to leave a review of our community.

February 5, 2025