Mill Creek Manor

Our Families Experience #Truth

This is not a very good place in my opinion and that of my family and her friends. When we were looking for a place for our Mom it seemed like they were the perfect place but there were so many inconsistencies once our Mom was moved in. She did not receive the care we were promised and the staff consisted of very young non trained young persons who were almost never around. We had to remind them to bathe her, change her clothes and feed her because she could not feed herself. She was left alone at times in the dini…

Review for Mill Creek Manor

Overall, 4 stars. This is the only location in northeast Columbia that has a patio-style living arrangement where she has a back door directly to the yard and can take out her dog. That's the best thing I can say about this place. The staff is constantly turning over, and they are short-staffed. In the dining area, the trash is not always picked up when it's supposed to be. Right now, the ants are crazy on the sidewalks, but since she has a dog, this is where she will have to stay. You can't compare this particul…

The facility waa very nice and welcoming![Name removed], the Family Advisor is a gem! However as new family bringing a family to the facility, I would have thought the Executive Director who was on site and in the office across from from where I was doing the intake for my family member, would have taken the time to introduce herself and welcome us! Unfortunately that did not happen! I also noticed in the lobby area at the front door, the filter in the ceiling was horrible. It needs to be changed!

Mill Creek Manor

Positive -the front door staff. Negative- watching employees seeing how they treat patients that may not get a lot of visitors. Try to be as involved as possible and make unscheduled visits/non routine.

Mill Creek Manor

Ask a lot of questions, give transition time for both sides. There should be a better way for patients to ask for help when in their rooms. Calling the desk works in the daytime but not at night.

When we first went in there was not a person at the front desk I asked a man didn't know if he was staff we met the person she went over some information we asked some questions then she took us in the back to memory care the first time I noticed everything was out dated I saw three people in memory care there was not any enter acting with the people they was just sitting looking at a TV with no sound we met two staff workers my husband asked some questions only one spoke the rooms was out dated the room we saw for…