Mustang Creek Estates Frisco

Review for Mustang Creek Estates Frisco

Positive experience. Everyone was friendly. Process was smooth and well explained. My mom loves the activities, and the house living lifestyle. Place is very clean and the food is good. Overall very happy with the decision thus far. I would recommend them to others who are searching for senior living for their loved one.

Response from the community

Thank you for your thoughtful review! We're so glad to hear that you and your mom have had such a positive experience. It's wonderful to know that our team made the process smooth and welcoming, and that your mom is enjoying the activities, community lifestyle, and dining. We truly appreciate your kind words about our cleanliness and staff. Thank you for trusting us with your mom's care and for recommending us to other families. We're grateful to have you as part of our community!

July 23, 2026

Don't be fooled

It will always stay the same. I only left my husband there for 6 days before I moved him. It sounds good in the beginning and the price and it was close to my home but I would, NEVER recommend it. The caregivers are not qualified and do very little caregiving. They are also required to do the cooking, etc. No wonder it's hard to keep help. There was 1 nurse for all 5 houses and she was not always on site. [name removed] was really the only good thing about Mustang Creek.

Friendly staff

The care services is a 3 only because my mom is high needs and is really more than they are designed for not really a knock on them. The daytime staff has always been very friendly and helpful. The activity director is so cute and really works hard to have a variety of things for the residents. The director has been good about responding and addressing needs and questions. They are up front and honest with their communication.

Response from the community

Thank you for your thoughtful and honest review, we truly appreciate your feedback. We're so glad to hear that you've had positive experiences with our team, our dedicated activities director, and our community leadership. Providing friendly care, engaging activities, and open, honest communication are priorities for us, and it's wonderful to know those efforts have made a positive impression. Thank you for trusting us with your mom's care and for sharing your experience.

July 21, 2026

Lack of care

If your family member needs a lot of attention or extra care, place them elsewhere.

Mustang Creek Estates Frisco

My brother lived at this facility for about eight months. During that time, there were some significant management changes, including the departure of the executive director and a high level of staff turnover in the last few months of his stay. Despite those challenges, the acting directors from the corporate office were responsive, efficient, and worked to address concerns as they arose. The facility was consistently very clean, and overall the care and services provided met expectations. My brother did not parti…

Response from the community

Thank you for taking the time to share such a detailed review of your experience. We appreciate your recognition of our team's responsiveness, the cleanliness of our community, and the care provided to your brother during his stay. Our all-inclusive model is designed to provide families with peace of mind while ensuring residents have access to the services and support they need. One aspect that makes our community stand out is our home-like atmosphere, with up to 16 residents per home, which allows our team to build meaningful relationships with residents and provide a more personalized, individualized care experience tailored to each person's needs and preferences. We understand that stability and consistency are important to both residents and their families, and our corporate leadership team is deeply committed to each and every one of our communities. We are proud to say that we remained committed to maintaining staffing levels that exceeded industry standards to ensure residents continued to receive quality care and support. We appreciate the trust you placed in us during an important chapter of his journey and thank you for your balanced feedback, which helps us continue to improve. We wish you and your brother all the best in Tennessee.

June 18, 2026

Mustang Creek Estates Frisco

It has been a great fit for us. The size is nice and the staff is responsive. They are open to feedback. We appreciate the very hard job they do!

Response from the community

We are grateful for your positive feedback about our size and responsive staff. We truly appreciate you recognizing our team's hard work! Thank you for sharing your review!

June 4, 2026