New Haven Assisted Living and Memory Care of Tomball

New Haven

1 is a 5 So easy of an experience and everyone so helpful and kind. 2 is a 4. We love the facility I just wish it had been cleaner when we moved them in. The floors and window cells were not clean. But I'm a clean freak. 3 is a 5. Everyone has been above and beyond kind and helpful. 4 is a 5. Everyone again is so caring 5 is a 5. Staff is so friendly and helpful 6 is a 5. They love allllll the food. 7 is a 5. They love how busy they are 8 is a 5. Very reasonable especially because we have 2 parents there. S…

Response from the community

Thank you so much for taking the time to share such thoughtful and detailed feedback with us. We’re truly grateful for your kind words about our team, the care, the food, and the engaging environment—hearing that your parents are happy, well cared for, and staying busy means everything to us. We also sincerely appreciate your honesty regarding the cleanliness at move-in. Your feedback is important, and we’ve shared it with our team to ensure we continue holding ourselves to the highest standards for every new resident experience. Thank you again for trusting us with both of your parents and for choosing our community after such careful consideration. It’s an honor to care for your family, and we look forward to continuing to serve you with the compassion and kindness you’ve experienced.

June 2, 2026

Beware of financial dealings!

We were suppose to receive a prorated refund for 9 days[Amount Removed], after my brothers death. They keep an additional 2 weeks even after room is cleared. We can't get [Names Removed] or corporate to return calls or emails, although we were promised refund end of April credited to account. Be distrustful of financial dealings!

Response from the community

We are very sorry for your loss and apologize for the frustration and concern this situation has caused during an already difficult time. We take these matters seriously and would like to clarify a few points. Our records indicate that Ms. Brianna responded to over 90% of incoming calls and 100% of the emails received regarding this matter. While we understand that delays can be frustrating, there has been ongoing communication from our team. Additionally, refund processing timelines are often dependent on administrative and banking procedures and can take approximately 45–60 days to be completed. We understand this may be longer than expected and apologize for any confusion regarding the timeframe. We remain committed to resolving this matter and we will continue to be in touch regarding updates.

June 2, 2026

Our families experience

What we like the most about New Haven Assisted Living community is that the staff is attentive to the residents. They show love and compassion to them. They celebrate all of the holidays with parties and activities.

A great place to be

My mom is relatively happy there. She is always concerned when the staff changes, which it does often. The food is a mixed bag, either absolutely delicious or inedible (according to her). The activity director is absolutely wonderful. She keeps the residents entertained. We really appreciate the small size, it affords the residents to easily forge relationships with each other and the staff.

Current Care for Memory Care Residents

Management is not easy to meet with. Manager doesn’t want to be bothered. She even shared she has to much to do between administration and other duties. I witnessed a specific employee being unkind to residents in Memory Care Unit where residents need more assistance. I was even told no color/flowers etc were needed in lawn area as they “don’t recognize anything” anyway. Food that is served to memory care residents is not warm. Times I have been there food is cold. Everyone deserves a warm meal to eat. Many residen…

Response from the community

Sylvia, we are sorry to hear you feel New Haven has not lived up to its promise. However, we speak with your mother’s power of attorneys often and they feel she is doing well here. As a memory care community, we absolutely believe that color and beautiful surroundings matter, which is why we purchased new furniture this year for our memory care and updated our building. Our Director has asked on multiple occasions if you were able to schedule an appointment so we can give you the time and attention you deserve to address any issues. Our directors and nurses do wear many hats, so making an appointment is the best way to ensure private and uninterrupted time with them! We also asked you to identify which caregivers are providing you with that information but you were unable to give us a description or name so we could formally educate our staff. If you have any concerns, you are welcome to call the community and schedule an appointment.

July 10, 2025

Treated like family

Food and cleanliness are a top priority. The age are outstanding and continuously try to better themselves by schooling. My wife is there and is treated like a queen I can't complain about anything at this time.

Response from the community

Thank you so much for your kind review! Our residents are our top priority, and happy residents = happy families! Thank you so much for your kind review!

February 20, 2025