Oaks at Gracemont

Review for Oaks at Gracemont

Overall it's a beautiful facility and clean. Cons: Need more qualified staff nights and weekends. Care assistants don't always check in on patients that need extra care. What they are suppose to do vs. what they do is not consistent. On average takes much longer than it should when you press the pendant for assistance especially during meal times when no one is available because they are serving food instead. Food is very subpar and normally lukewarm. Room needs to be cleaned more often. Only appeared to be one…

Response from the community

Thank you for taking the time to share your feedback. We’re glad to hear you found the community to be beautiful and well maintained. We also take the concerns you’ve shared seriously, particularly regarding staffing, response times, housekeeping, and the dining experience. We understand how important consistency is to residents and their families, and we appreciate you bringing these observations to our attention. We would welcome the opportunity to learn more about your experience and discuss your concerns in greater detail. Please give us a call at (770) 888-4683 so we can better understand your feedback and address it appropriately.

July 23, 2026

I would not recommend.

Go somewhere else.

Overall a pleasant place

My mom lives here and besides the fact that she isn't completely independent anymore, The Oaks at Gracemont gives her as much independence as she can handle. The apartment is nice, the only real complaint is there is no counter space in the bathroom. The staff are all very pleasant and caring and call me if there is ever a concern. Moms diet is very different and there is a struggle with this part, however i feel like everyone is trying to work with it.

Response from the community

Kristi - Thank you for the five star review. We are grateful for the opportunity to care for your mother.

May 12, 2025

Oaks at Gracemont

What we like the most about Oaks at Gracemont is that they seem to accommodate each individual's needs. Yes we would recommend this community to other families based on the experience we have had so far.

Response from the community

Thank you for taking the time to leave a review. We are grateful for your reccomendation.

March 14, 2025

Great communication

Always such a turnover in staff, price increase was terrible after 1st year, but overall it's been a good experience. Everyone is very kind to my dad, I do like that they just did a lot of painting, replacing carpet and furniture in common areas, I guess you can't help staff leaving, he also complained that the food is not good, however they do always keep me informed of things going on.

Response from the community

Thank you for taking the time to leave a review of our community. We are grateful for the opportunity to care for your father.

November 25, 2024

Definitely Not Recommend

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those sti…

Response from the community

Thank you for taking the time to leave a review of our community. Your experience and feedback is important to us as we continue to improve our communities environment. If you are interested in discussing any concerns you may have , please contact (770) 796-5871, and a member of our home office will be glad to speak with you.

September 30, 2024