Pavilion at Great Hills

Pavilion at Great Hills

It's mostly for independent living at least in my moms section. There's not a lot of extra care. Location is great.

Felt like family

The administrative staff was informative, knowledgeable and kind. The staff in the Valeo Unit were helpful, compassionate, welcoming and took us all in as family. Everyone made sure my husband was taken care of and treated with respect. They showed the same concern and kindness to our entire family. The facility itself is lovely and homey.

Review for Pavilion at Great Hills

Staff are sweet, but are hard to find. Very slow to respond to calls from the pendant. Often ignore the resident trying to talk to them. Staff had to be reminded and care level increased to ensure he got meals each day. Cleanliness is the worst. He fell and hit his head. Blood everywhere. 8 hours later he was discharged from the hospital and the blood was still all over. Cameras showed housekeeping come in, look at it and never touch it. Light bulbs burnt out constantly, swapped the broken microwave for another bro…

Review for Pavilion at Great Hills

It's a very nice facility. It's very large and there is maybe not as much personalized attention but overall we like it a lot. Her apartment is very spacious and nice. I love the location. It's very close to where I live.

Response from the community

Dear Trish, Thank you for sharing your perspective. I’m glad to hear you’re pleased with the apartment and the convenient location. We always strive to balance the size of the community with personalized attention, and your feedback helps us continue to improve. It’s wonderful to know that overall your experience has been a positive one. Jane Atobajeun, Executive Director

September 25, 2025

Our experience

All 5s are hard to come by in this industry, but we have been pleased with the staff, their understanding and eagerness to help. Overall genuinely nice people who do care for their residents. Food and activities are good. We do not have any real complaints and when we do have issues, the staff is more than open and concerned about hearing us and working to resolve them We have no regrets whatsoever about placing our loved ones at Pavilion

Response from the community

Dear Reviewer, Thank you for taking the time to share such thoughtful feedback. We’re glad to know your experience has been so positive and that you feel confident in the care and support your loved one receives. It’s especially meaningful to hear your appreciation for the responsiveness of our team, as well as the dining and activities. Your trust means a great deal. Many thanks, Jane Atobajeun, Executive Director

September 4, 2025

Friendly staff

It's a 4. Would be a 5 but they appear to be understaffed and the common area carpeting needs cleaning to remove spills and spots and overall dinginess. Very nice mgmt however. Quick to respond. Yes, I would recommend the community to other families.

Response from the community

Hello, Thank you for your review and for recommending us to other families. I appreciate your kind words about our team’s responsiveness. We’ll take a closer look at the common area carpeting and staffing concerns you mentioned. You're also welcome to call me at (512) 249-0500 to talk more. Jane Atobajeun, Executive Director

May 22, 2025