★★★★★
PositiveExceptional care
My mom was at the Pines for a short time before needing more intensive care. While there, we found the staff to be exceptional. They were very attentive and caring. We would definitely recommend The Pines to others.
Community profile
190 McSwain Dr, West Columbia, SC
★ 4.069 reviewsRead reviews
About the community
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveMy mom was at the Pines for a short time before needing more intensive care. While there, we found the staff to be exceptional. They were very attentive and caring. We would definitely recommend The Pines to others.
★★★★★
PositiveLove the community. Stores, restaurants and doctors are close. Mgt. works well with resident families on any concerns.
★★★★★
PositiveThe staff team at Pines Columbia is friendly and usually available when you need them. Communication of events at facility have improved so that family has an opportunity to schedule and be present.
★★★★★
PositiveMy dad passed away in August. The Pines was wonderful to him. Very caring kind staff. They were always well staffed, we never felt like they were short handed. The staff really tries to grant all requests no matter how big or small. The public bathroom could be updated/repaired to have a more clean feel for guests.
★★★★★
PositiveWe have enjoyed The Pines everyone is friendly and helpful. We do think is a great value for the price. The person that showed me around was very nice and it was clean. It's smaller than where she came from and I love the smaller size. She knows everyone and she can walk around on her own. It has brought her a lot of independence.
★★★★★
CriticalThey were extremely short staffed. We literally were going back in the middle of the night to calm mother, who could not master the button and would lay in bed and scream for help. So we got up, dressed and had to go back there because they would not answer the phones. She was there for exactly a month and they tried to charge us an extra month and we had go to the corporate level to explain that they were unreasonable. They gave her her medicine incorrectly. I should have kept her home and let her die happy. I ha…
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Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 14, 2026.