Preston House

Review for Preston House

Preston House Memory Care is top notch! The staff are knowledgeable, caring, kind & seem to genuinely love what they do. The facility is clean & well appointed. The large, enclosed , backyard is beautiful, offering a safe place for residents to wander or rock. Appropriate activities & trips are included for those who are able to participate. It is a blessing & a comfort to know that my sister is at home at Preston House Memory Care.

Response from the community

Thank you for your wonderful review! We’re thrilled to hear about your positive experience and the comfort our team provides. Our dedicated team works hard to create a safe and engaging environment for all residents. Your feedback truly means a lot to us!

May 26, 2026

Loved [name removed], however unfortunately my relative was not accepted due to urostomy bag. That is all, thank you for the wonderful visit.

Response from the community

Thank you for your kind words, Kelly! We’re glad to hear you enjoyed your visit. We appreciate your feedback and are committed to ensuring everyone feels welcome. Your experience matters to us, and we hope to see you again soon!

May 7, 2026

Preston House

I had lots of questions. The staff were very prompt and thorough in answering questions and addressing concerns I had before move-in. The staff are friendly and engaged with residents. My husband is always clean shaven and well bathed. He seems to be content there and made an easy transition from home.

Response from the community

Thank you for your wonderful review! We're thrilled to hear that our team was able to assist you and your husband during the move-in process. Creating a welcoming environment for our residents is a priority, and it’s great to know he’s settling in well.

March 9, 2026

Highly recommend

I recently visited a family member at Preston House and was blown away by the cleanliness and welcoming smiles from staff. I was also happy to see all the activities they had planned for that day. I don’t get to come in town that often to see my loved one so I was thrilled to see they are happy and loved. Thank you to everyone at Preston House for creating a happy environment.

Response from the community

Thank you, Lyn! We're delighted to hear about your positive experience and appreciate your kind words about our team and activities. Creating a welcoming environment for families is our priority, and it’s wonderful to know your loved one is happy here. We look forward to seeing you again!

February 24, 2026

GUILT FOR BRINGING HIM THERE

DO NOT GO TO PRESTON HOUSE. my dad’s been gone for six months and the care/disrespect he received there still haunts us. If we could have brought him home for his last months/days, we would have. The rooms are small, dirty, and dark. The food was horrible, I was there often and always brought him something edible. The staff were friendly on day one, all smiles, day two and after very unfriendly and rude. Never met the doctor once and we asked to. Nurse only there 8-5 M-F. Didn’t get bathed 3 times a week as promi…

Response from the community

Hello, thank you for taking the time to review our community. We appreciate you sharing your feedback. However, the concerns mentioned do not reflect our standards or our top priority, which is providing quality care to our residents. We take all feedback seriously and would welcome the opportunity to speak with you directly. Please contact our Regional Director of Operations, Kyle Jones, at Kyle.Jones@NavionSL.com so we can address your concerns personally.

February 18, 2026

Preston House

Very friendly and patient. They all do a great job helping when needed.

Response from the community

Thank you for your kind words! We're thrilled to hear that our team's friendliness and support made a positive impact on your experience.

January 26, 2026