The Mercy House

Very positive

I am grateful for the attentive care my wife is provided. It is a great relief knowing her medicines are administered properly and on time. The staff does their best to make her feel at home and cared for. It is good to know she is respected and cared for at all times.

Our family LOVES Mercy House

When searching for the right place for our loved one, we visited several communities-but the moment we stepped into Mercy House, both in Temple and Georgetown, we felt an overwhelming sense of peace. These homes are warm, inviting,& truly feel like a family environment. The smaller, intimate setting allows for more personalized care&genuine connections between staff, residents & their families. In Georgetown the set up is private studio-type apartments&private bathrooms; &in Temple, the set up is truly like any Mid…

Response from the community

Thank you so much for your kind and thoughtful words. We are truly honored that you chose Mercy House for your loved one and that both our Temple and Georgetown homes brought you a sense of peace during such an important decision-making time. It means the world to us to hear that our smaller, family-style setting, compassionate team, and personalized care made a lasting impression. Creating a warm, welcoming environment where residents and their families feel supported and valued is exactly what we strive for every day. We’re grateful for the opportunity to walk alongside you on this journey and to be entrusted with the care of someone so special to you. Your feedback reaffirms why we do what we do—and we thank you for taking the time to share it.

July 9, 2025

Overall a good place

In general the overall staff is good. There are certain caregivers that only do bare minimum and others that really exceed expectations. What constitutes bare minimum: feeding times, med times, showering, sleep times. Staff that exceeds expectations takes the personal care in cleaning, shaving and showering our loved ones (You can tell because when you visit it shows how clean and refreshing they are)They care enough to ensure restroom breaks are frequent enough where there are no inappropriate urination on floors.…

Response from the community

Thank you so much for taking the time to share your feedback and for entrusting us with the care of your loved one. We are grateful for your recognition of the many dedicated team members who go above and beyond to provide compassionate, attentive care. It means a great deal to know that those efforts are seen and appreciated by our families. We also truly value your honest observations about areas where we can improve. While we are proud of our team and the work they do every day, we take all feedback seriously—especially when it comes to ensuring consistency in the level of care and engagement our residents receive. We are continuously working to reinforce our expectations, provide ongoing training, and support our staff in delivering the highest standard of care. Accountability is important to us, and we are committed to addressing any concerns related to staff performance. Thank you for your kind words about our administration team as well. Being responsive and professional is at the core of our mission, and we’re always here to listen, support, and work in partnership with families. Please don’t hesitate to reach out to us directly if you ever have concerns or suggestions. We are honored to be part of your loved one’s journey and remain committed to ensuring they feel respected, safe, and truly cared for every day.

May 27, 2025

Review for The Mercy House

They were small. Had private rooms, and able to manage insulin administration for diabetics. The experience is good.

Try Mercy House

The staff was easy to work with and treated the residents with respect. The facility was kept clean and neat. My questions and concerns were addressed in a timely manner. The move in process went very smoothly. Although I never ate any food there, my wife was not a fan, but that may be attributed to her illness. Mercy House staff performed in a professional and supportive manner when my wife passed.

Review for The Mercy House

I think they do a good job and residents seem peaceful there. I picked Mercy House because they gave insulin injection where the others did not. I would recommend others.

Response from the community

We're so grateful that you took the time to evaluate us! You'll be very happy to know that we have stepped up our "Activities" game (no pun intended!) AND our food is no longer coming from the Caterer we had been using! Your comments let us know that we are improving the "right things". Our Staff is now responsible for the preparation of meals and we have some mighty fine cooks!! Thanks again for entrusting us with the care of your very special loved one!

April 11, 2024