The Philomena

Hi, Caleb. Thank you so much. This means a lot to our team! We know this process can feel overwhelming, and we're so glad The Philomena has been a source of relief for your family. We'll keep working hard to make sure every part of the experience, from the food to the people who greet you at the door, continues to feel worth it.

Hello, Amy — thank you for sharing such thoughtful feedback about your mom’s experience at The Philomena. The team is so glad to hear that our caregivers have made her feel truly cared for and that you’ve noticed the warm, welcoming atmosphere among our residents. We also appreciate your kind words about our team’s stability; supporting and valuing them is an important part of maintaining our compassionate environment for every resident. Thanks again for trusting us with your mother’s care!

Thank you for taking the time to share your feedback. At The Philomena, we’re committed to providing consistent, high-quality care and hospitality for the 75+ residents who call our community home. We understand that dining is an important part of the experience, which is why we’re excited to welcome a new, talented chef dedicated to delivering delicious and nutritious meals each day. If you’d be open to sharing more about your experience, please contact our Vice President at bedwards@journeymangroup.com. We’d value the opportunity to connect.

Thank you for providing your feedback. At The Philomena, it’s important to us as a retirement community for Kyle’s aging population that we provide the highest quality services and hospitality to the people who call us home. We’re disheartened you were unhappy with your mother’s care, and would like to learn more details about your situation. Please consider reaching out to our Vice President at bedwards@journeymanco.com. We look forward to hearing from you soon.

Thank you for sharing your experience. We're glad to hear you had a positive impression overall and appreciated the care your mother received. We value your feedback and are committed to maintaining high standards for residents and families. While staff changes can be challenging, every decision is made with the well-being of our residents in mind. If you'd like to discuss this further, please feel free to reach out directly—we’re here to listen.

Thank you for your positive feedback about The Philomena, Amy! We appreciate your compliments for our community's atmosphere as well as our team's empathy and adaptiveness. Please let us know if there is anything else we can do for your family.