Community profile

The Residence at Watertown Square

20 Summer St, Watertown, MA

Assisted LivingMemory CareIndependent Living

4.533 reviewsRead reviews

About the community

About The Residence at Watertown Square

Alongside the Charles River and just outside of Boston, The Residence at Watertown Square is set in the family friendly neighborhood of Watertown, Massachusetts. With easy access to shopping, local eateries, houses of worship, recreation, the many cultural attractions that the area offers, and the town’s scenic views of the river, residents enjoy the community’s convenient location in the heart of historic Watertown.…

Family and resident feedback

4.5 out of 5 from 33 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

The Residence at Watertown Square

I don't have enough experience to speak to that but we are comfortable here and our needs are being met. However, I like the warmness and friendliness at the community and yes I would recommend this community to other families.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Care Services
5.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
3.0 / 5
AnonymousJuly 17, 2026

★★★★

Positive

The Residence at Watertown Square

Mostly good, but service in dining room can be quite slow; also adjusting apartment temperature to a comfortable level has been difficult, and the efforts to fix it by the facility have been mediocre, at best.

AnonymousMay 4, 2026

★★★★★

Positive

In the heart of Watertown square the location is great. During the tour I chatted with a few residents who all reported enjoying living there. Clean with activities happening and filled looked engaged. Dining services looked good as well.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
3.0 / 5
Staff
5.0 / 5
Vanessa ADecember 23, 2025

★★★★★

Critical

Should someone live here

Since the Residence had a massive flood the ceiling in the lobby has been removed and covered with plastic, about two months ago. The lower half of walls near the elevators have been removed. There are two elevators for residents to get to the dining room. BOTH are out of service! I find this a huge risk for all residents! I have been told There are no fire drills! No plans for residents to get out if there was a fire. The food is nominal at best. We were told doors are locked at 8pm, however we returned a resid

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
1.0 / 5
Care Services
2.0 / 5
Activities
3.0 / 5
Staff
4.0 / 5
Meals & Dining
2.0 / 5
Susan KNovember 10, 2025

★★★★

Critical

I saw the room they had set aside for my wife, who has some cracks in her pelvis. They strung us along for 6 days, and we thought we had solved our problem. Then, just as we were ready to sign up, they decided they would not take her, because she would require too much care. They knew all along exactly what her problems were. They can't be trusted.

See category ratings
Cleanliness
5.0 / 5
Value for Cost
3.0 / 5
Staff
1.0 / 5
John POctober 28, 2025

★★★★

Positive

Review for The Residence at Watertown Square

It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.

AnonymousOctober 16, 2025

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Public price status
Not publicly found
Last source check
August 16, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Meals Provided
  • Room Service
  • Low / No Sodium
  • Professional Chef
  • Guest Meals
  • No Sugar
  • Gluten-free
  • Restaurant Style Dining
  • Special Dining Programs
  • Pureed Meals
  • Vegetarian
  • Anytime Dining
  • Café or Bistro

Health & wellness

  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Incontinence Care

Services & convenience

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available
  • Transportation at Cost
  • Weight Limit (lbs)
  • Cats Allowed
  • Dogs Allowed
  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping
  • French
  • English

Activities & engagement

  • Catholic Services
  • Visiting Rabbi
  • Art Classes
  • Gardening Club
  • Live Musical Performances
  • Jewish Services
  • Birthday Parties
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Yoga / Chair Yoga
  • Day Trips and Outings
  • Tai Chi
  • Stretching Classes
  • Happy Hour
  • Live Well Programs
  • Sensory-based Programs
  • Choir / Singing Club
  • Holiday Parties
  • Cards / Pinochle Club
  • Wine Tasting
  • Devotional Activities Offsite
  • Book Club
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Activities On-site
  • Walking Club
  • Trivia Games
  • Activities Off-site
  • Reminiscence Programs
  • Christian Services

Outdoor spaces

  • Outside Patio
  • Outdoor Common Areas
  • Beauty Salon
  • Private Bath
  • Meeting Room
  • Computer or Media Center
  • Indoor Common Areas
  • TV Lounge
  • Barber Shop
  • Library
  • Fitness Center
  • Piano or Organ
  • Movie or Theater Room
  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds

Apartment & room features

  • Kitchenette
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Garden View
  • Wi-Fi/high-speed internet

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 16, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
The Residence at Watertown Square – Watertown, MA | Find With Care