The Springs at Monarch Landing

Family visit

I recently had a family member at the Springs at Monarch Landing from rehab. I could of not asked for better care for my Aunt. They treated her like family. The response to her call light and anticipated her needs. The rooms where beautiful and the food was delicious. My aunt is very picky and she loved being there.

Response from the community

Sheila W, we strive for 100% satisfaction, and it is great to see you and your aunt had such a positive experience at The Springs at Monarch Landing. Thank you for leaving us a review!

April 5, 2026

Mixed bag look elsewhere

I felt that my parents received good care from the practitioners at Monarch Landing and the Springs. Mom and Dad were treated well and the caretakers were supportive and kind. Less enthralled with the business office. After BOTH of my parents passed within a few months of each other, I have had a running dispute around invoices appearing 5 months after the fact, stray, unexplained charges and misleading responses. In fact, I cut off the auto-debit from my parents' account since I could not get any worthwhile resp…

Response from the community

Gregory M, it's upsetting to hear that you feel this way regarding the financial aspect of our community. We were honored to care for your parents during their residency at Monarch Landing and The Springs. I welcome a conversation with you to better understand where you felt we fell short. Please contact me directly, Mark Trnka-Executive Director, at 630.300.1122.

October 25, 2023

Nice facility, good food, terrible staff.

I was a patient on the rehab unit. The physical facility is lovely and the food is good. The staff was less than I expected.. They were frequently short of staff. I received infrequent physical therapy. Many staff members were not willing to help you and some were outright mean. After two weeks there I caught Covid and had to be transferred back to the hospital. I complained about a cough for days. Every night they tested me for Covid and said the test was negative. Finally I called my own primary care physician wh…

Response from the community

Mc, we regret to hear that you had a negative experience with us and we'd like to understand what happened during your stay and make improvements as this feedback is atypical for us. Please contact our administrator, Beth Vanderwal, directly at 630.300.1052. We hope to hear from you soon!

September 15, 2023

The best we have had at a rehab facility.

Wonderful facility. Staff answers call light promptly. My mom felt safe and her care was exceptional. Everyone was very respectful. Therapy department is the best every single one in that department knows what they are doing. When you walk in you feel very welcome and when you are leaving, you leave with a peace of mind knowing your loved one is safe.

Response from the community

Thank you so much for your positive comments abL H, thank you for your kind review; we are happy to pass along your comments to the team here at The Springs at Monarch Landing! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!out The Springs at Monarch Landing! We appreciate you taking the time to share.

March 25, 2023

Don't send your loved ones

Place treated my father like a dog.... keep your loved one at home... no communication at all, found the ladies laying around, wouldn't change my father... I hope one day those nurses who took care of my father have there mom or dad treated the way they treated him...

Response from the community

We regret to hear that you are displeased with your father's experience with us. This instance is not typical of our Springs staff or care coordination. We would like to have a better understanding about your experience. Please reach out to our administrator, Beth Vanderwal, at 630-300-1300. Thank you.

May 29, 2023

The Springs at Monarch Landing is a luxury independent living facility with assisted living and memory care. Everything has a very contemporary feel. Rooms go as large as 2,600 sq. ft. The dining hall is formal every night. The facility comes with a high price tag, but if you are looking for a place that's going to feel like a cruise ship, this is your place.