Ventana by Buckner

Ventana by Buckner

The nurses are med techs are extremely professional and very caring. Sales people need to be more informed about the regulations on each floor regarding security access and meal plans.

Response from the community

Thank you for the positive review of our community and for your notes regarding our marketing team. This feedback is helpful as we work to continuously improve our resident experience.

November 14, 2025

Good and Bad

Facility and apartments are great….Residents are phenomenal…..service staff is great and now the Bad…..the 14-16% increase in one year of the monthly fee is catastrophic…. Either there was initial bad planning or inferior executive management….. I suspect the last…..an increase of [amount removed]k per year for many people who are on fixed income is a slap in the face for those any who paid much of their life savings to purchase an apartment…. There are many that are now considering moving to alternative housing.

Response from the community

Hi, Tom. Thank you for your positive feedback about Ventana and the staff here. Our team takes serving our Members seriously and strives to deliver excellence. I'm currently meeting with Members one-on-one to discuss any concerns regarding annual rate increases. I will reach out tomorrow to meet with you personally.

December 20, 2023

Ventana is a great place

I would like to say that i have a family member in this facility. I am very pleased with the decision i have made. The staff is WONDERFUL. They have been very accommodating and welcoming.. anything that we have needed and ask for they have done it in a very timely manner. I would definitely recommend Ventana to anyone that made need an established such as this one.

Response from the community

Stacy, thank you for your kind words about our community. I'm glad you and your family member are having a good experience at Ventana. Let us know if there's anything we can do for you in the days ahead.

September 5, 2023

Don’t Judge a Book by Its Cover

The facility is beautiful! But the care is severely lacking. If your loved one has more than 2-3 meds, hire your own CNA to stay with them. During the 3 1/2 weeks Mom was there, her meds were NEVER given correctly. If your loved one needs help getting to/from the restroom, I hope you followed the advice above. Forget the instructions to call the nurses desk if no one answers a call button within 5 minutes. That phone was NEVER answered. It was DAYS before they offered to assist Mom with a shower. There is ZERO cont…

Response from the community

Lori, thank you for your honest and fair feedback of our community. We apologize that our service did not live up to the expectations we set for ourselves and you and your mom should have for senior living community. We want to assure you that we are taking steps to improve the experience your mom had so others do not have the same experience. Thank you again and please let us know if there is anything we can do for you in the future.

July 14, 2023

This community was nice, however it just seemed to be over elegant it was just not really my loved ones style.

Response from the community

Thank you for the positive review of our community. Please let us know if we can do anything for you in the future.

March 4, 2022

We did not have the best tour experience. When we showed up they were not expecting us and asking why we were there. The tour was thorough, I just did not like what I saw. It seemed cold and sterile. It seems like a place that is more geared towards younger more active adults. It requires a lot of walking.

Response from the community

Thank you for your feedback about your experience touring our community. I'm sorry you didn't feel the warm, welcoming spirit with which we have made it our mission to greet all guests. I would love the opportunity to speak to you more. If you have time and would like to talk, please email me at dmcguire@buckner.org, and I schedule some time that works best for you. Thank you, again!

January 7, 2022