Cogir of Old Town, Alexandria

Disappointed, do not recommend

We first loved the place and especially found [name removed] extremely helpful. however the lead nurse and her staff did a second review of my brother's decided interview (he was recovering from illness at a hospital in Pa.) and declined to accept him. she promised a mtg with the family to explain but never set such a mtg up, despite repeated/daily requests from family members for two weeks. then Cojir billed the family as though my brother had moved in and was a resident and didn't repond to calls from the family …

Response from the community

Thank you for sharing your feedback. We’re very sorry this experience was frustrating during what we understand was already a difficult time for your family. Our team takes care assessments and admission decisions very seriously, as the health, safety, and well-being of prospective residents is always our top priority. As additional clinical information became available during the review process, the situation was escalated through multiple levels of community leadership and clinical oversight to ensure the most appropriate decision was made based on the resident’s care needs and our licensed scope of care. We understand this outcome was disappointing, and while these decisions are never made lightly, they are made with the resident’s best interest in mind. We also addressed the associated billing concern directly with the family.

May 20, 2026

Modern Updated Facility

Friendly staff, helpful when pushed. The overall decor was much more modern and updated. The memory care team seemed to be much more actively involved with the residents.

Response from the community

Thank you for taking the time to share your feedback. We truly appreciate hearing from families about their experiences and trusting our team. We’re glad to hear that you found the community to be modern and updated and that our team was friendly and supportive. It’s especially meaningful to know that you noticed the engagement of our Memory Care team with residents, as providing attentive, person-centered care and meaningful interaction is a top priority for us. Your feedback about meals and overall experience is also valuable, and we will continue working to enhance every aspect of the resident and family experience. Thank you again for sharing your perspective and for trusting us with the care of your loved one. If there is ever anything you’d like to discuss further, please don’t hesitate to reach out to our team.

March 5, 2026

Cogir of Old Town, Alexandria

Very understaffed, so residents had to wait for essential care, like changing soiled clothes. Too much television time. One more point that warrants mentioning. Several of the staff had attitudes of not wanting to be there.

Response from the community

Thank you for sharing this feedback. We are very sorry to hear about your experience, especially regarding response times and staff interactions. Resident care should never feel delayed or impersonal, and we take concerns like these seriously. We would appreciate the opportunity to learn more so we can address this properly. Please contact us directly so we can speak with you one-on-one.

December 10, 2025

I had difficulty even getting a tour then when I did a tour our guide was not enthusiastic in the slightest. We were shown a TINY studio that had a window looking into an alley with trash cans….not a selling point. Then our guide showed us a different studio that was about to be moved into! It was furnished with the resident’s bedding, personal belongings, pictures, all ready for their move in and felt like a huge invasion of privacy to have us walk in and look. If it was my loved one’s room and I found out strange…

Response from the community

Thank you for taking the time to share your feedback. We sincerely apologize that your experience touring our community did not reflect the warm, welcoming environment we strive to provide at Cogir of Old Town Alexandria. Your comments about the tour and communication with our team are very important to us, and we take them seriously. We understand how meaningful this decision is for you and your loved one, and we regret that your visit did not demonstrate our commitment to hospitality, professionalism, and respect for residents’ privacy. We have reviewed your feedback with our team to ensure our tours are handled with the highest level of care and accuracy going forward. We would appreciate the opportunity to speak with you directly to learn more about your experience and see how we can make it right. Please feel free to contact our Executive Director Maria directly at 571-322-8657.

October 20, 2025

Beautiful property and very caring people

Definitely recommend to others. Beautiful property, everyone was so kind and helpful.

Response from the community

Thank you for your positive review and recommendation!

July 19, 2025

We just took a tour of Cogir of Old Town Alexandria this weekend. It’s beautiful. The Director of Sales Chantelle was so helpful and knowledgeable. She gave us so much information on senior living communities. All the staff were so nice. It has easy parking under the building. This is definitely one of our top two choices and we are planning on going back with my mom to take a look.

Response from the community

Thank you for sharing your experience! We’re so glad you enjoyed your visit to Cogir of Old Town Alexandria and that Chantelle and the team made you feel welcome. We’re honored to be one of your top choices and look forward to welcoming you and your mom back soon!

May 19, 2025