Sunrise of Mt Vernon

Needs more assistance

Most of the staff is very nice. Apartment size is very good. I hear the food is decent although a little bland, dry and tough but my standards are probably higher than average. Bad: their follow up, buzzer wait times. My mom didnt get bathed last week - scheduled for Tuesday thursday Saturday and she called Thursday night to complain and they sent someone who didn't know what to do or how to help her on friday evening. They started charging my mom [price removed] per month to give her 6 pills bc they caught her w a…

Response from the community

Hi, Your feedback is important to us, and it is unfortunate that you did not have a positive experience at Sunrise of Mt. Vernon. Please allow us an opportunity to closely review your concerns by contacting info@sunriseseniorliving.com. Thank you! – The Sunrise Team

July 17, 2026

Not Transparent with Cost when trying to pull in sales

The building was very nice, but it was just too expensive for me and my mother. The experience felt like basically dishonest sales techniques to bait the subject. After the sales pitch, it was made out to be more affordable, which it wasn’t. If they had been more honest about what my mother’s care costs were really going to be, I would have never signed a contract with them. After I had already signed and paid a deposit, the assessment came back much higher than expected, increasing the cost significantly. The tie…

Response from the community

Hi, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and encourage you to contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team

May 15, 2026

Not everything that glitters is gold!

The facility is undergoing renovations and most of it is done so it looks bright shiny and new but if you compare other local facilities you will find you are paying a lot more too. There are some really great staff but if your loved one is cognizant and pays a lot of attention or needs schedules to be adhered to they will get rather frustrated. You as the advocate for your family member need to stay on top of everything While they say the menu is low sodium it is not. The protein and vegetable portions are too …

Response from the community

Hi. We're sorry that you did not have a positive experience. Would you care to share more? Please email us at info@sunriseseniorliving.com so we can address your concerns.

May 15, 2026

Sunrise of Mt Vernon

Facility currently undergoing rehab and maintenance. Should be completed in several weeks.

Response from the community

Hi Robert! We appreciate you taking the time to leave us a review!

May 7, 2026

Toured the facility. Tour began with detailed explanation of how charges are calculated. This is a detailed and open process - very impressive, though I would like to go thru it again to make sure I understand. The physical facility is currently undergoing re-habilitation - plaster, paint, etc. I would like to see it again when that work is complete.

Response from the community

Hi Robert, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and provided you with the necessary information. Please feel free to reach out to us at information@sunriseseniorliving.com or the community directly, in case you have any additional questions regarding Sunrise!

March 18, 2026

Nice facility (similar to one our grandmother was previously in) The staff was friendly and seemed to have some tenure. Tour was helpful - our only concern was location (a bit farther south than other facilities) and they were a bit more reliant on the Rehab facility to lay out the work plan compared to other facilities we toured.

Response from the community

Hi Stephany, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and provided you with the necessary information. Please feel free to reach out to us at information@sunriseseniorliving.com or the community directly, in case you have any additional questions regarding Sunrise!

December 31, 2025