Lone Mountain Memory Care

All About the money, beware!

They are all about the money!!! Our family was concerned by a recent billing change at Lone Mountain Memory Care. Even though medication management decreased due to increased family involvement, the facility reassessed my mother from Level 2 to Level 3 care, raising costs by about[Amount Removed] per month. My mother's ability did not change, just their algorithm. The algorithm changed in order to increase rent/care rates. Because we visit several times a week and closely monitor her care, the increase felt diffic…

Response from the community

Thank you for taking the time to share your feedback. We understand that any change related to care assessments and monthly billing can create concern for families, and we appreciate the opportunity to provide additional clarification. To clarify, the care assessment algorithm itself did not change. During a recent review process, it was identified that an error within the care assessment tool was not appropriately adding points related to bathing support and assistance. As a result, residents requiring this level of support had not been consistently assessed or charged appropriately for this specific care element for an extended period of time. We recognize and appreciate the involvement of engaged family members and encourage all families to ask questions regarding assessments, care planning, and billing so that we may provide transparency and appropriate explanation regarding the services being provided. We would also respectfully ask that concerns be communicated constructively and through appropriate channels. Posting multiple negative reviews in an apparent effort to negatively impact the community’s online rating is discouraging to the team members who work hard every day to care for and support residents. While we fully understand that families may not always agree with decisions or outcomes, we believe respectful and direct communication is the most productive path toward resolution and understanding.

May 26, 2026

I toured this facility yesterday. The grounds and building were well maintained and cared for. The entire staff appears caring and compassionate. Everyone was helpful and friendly. The residents are very happy. [name removed] was very informative and answered all my question's and then some. I think it could be a good fit for my spouse.

RED FLAG

Our mother had fallen and fractured her pelvis. After a hospital and physical therapy stay, we knew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom. We chose Lone Mountain Memory Care based on their reputation and promises of quality care. Our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During these eight days, we had to make multiple trips …

A godsend that we found this place

Lone Mountain took my mom in when no other facilities would take her due to her advanced Alzheimer's. While the physical facility is good, it really made no difference as the care, compassion and love we got from ALL the staff made this the best possible place for my mom. As she recently passed away I take great comfort knowing she was in such a caring facility with staff that I will never be able to properly thank. Every time I visited I looked forward to seeing her, the caregivers, and the other residents. They t…

Response from the community

Thank you for taking the time to share your experience and for trusting Lone Mountain with your mother’s care during such an important time. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It means a great deal to our entire team to know that your mother was surrounded by compassion, dignity, and genuine connection. Your kind words about our caregivers and the relationships built within the community are truly appreciated, and we will be sure to share your message with the team. Providing a supportive, family-like environment is at the core of what we strive to deliver each day, and we are grateful to have been part of your mother’s journey. It is especially meaningful to hear that you found comfort in her care and looked forward to your visits with both the team and fellow residents. Thank you again for allowing us to be part of your family’s story. We are honored to have cared for your mother and wish you and your family peace and comfort in the days ahead.

April 15, 2026

Great company! Great people! Great purpose!

It’s always a pleasurable experience when I visit Lone Mountain. The staff is always welcoming and making sure I have what I need. I can always see that all the patients are well cared for. It is very evident everyone there has a servant’s heart and is fulfilling a purpose in one way or another. They always go above and beyond for each and everyone in their care! Keep up the good work Lone Mountain! You are a blessing to all in your care!

My husband is thriving at Lone Mountain

My husband is thriving at Lone Mountain. The environment provides enriching activities that keep him active and involved throughout the day. At home he was often bored and anxious due to a lack of structured activities. Lone Mountain is large enough to meet the needs of residents at various stages of dementia. At this point there are a number of men who also need socialization and friendship with others who are at a similar functioning level. The staff is caring and kind.