Shem Creek Health Center at South Bay

Great facility

Facility was great. Staff was all very nice. We got admitted on a Friday and nothing happened over the weekend so that part was a little disappointing. No PT or help with meds. But once Monday rolled around and she got evaluated everything was fine. I think what added to the issue was not getting all the paperwork and orders sent over from IP rehab. It was a Friday rush. So my advice would be to not do a Friday transfer.

Response from the community

Thank you for your feedback! We’re glad to hear that you found our community and staff to your liking. We appreciate your insights regarding the weekend transition and will use them to improve our processes for future residents.

April 27, 2026

Shem Creek at South Bay

Most of the staff cares deeply about the residents. I've been surprised by how much still have to follow up and advocate for my Dad. But I love seeing how they love my dad! The activities director and staff are wonderful. Love them. I think they are working with a minimal budget. I think activities could be first of all more of them and second better quality - walks outside, different exercise offerings, beefed up parties and more of them! For example, Ice cream socials are popular, A group read of the newspaper d…

Compassionate Care

My father was previously a resident at Shem Creek Health Center at South Bay and everything about his experience at this facility was great. They took excellent care of my daddy for the few months that he was a resident there. All of the staff were helpful during the move in process and the vacating of the apartment. The staff were all compassionate towards daddy and family members who visited, especially during his final days of life. I would recommend Shem Creek Health Center at South Bay to anyone who was lookin…

Great place - with family involvement.

The care team is very caring. However the administration is difficult to talk with. I've sent many emails that they've never responded to. So you do need to stay on top of everything and follow up. Medication administration is good. But things like cleaning and laundry that are promised need more of your attention. The food is excellent, and the dining process runs very well. The activities are somewhat lacking.