The Enclave at Gilbert Senior Living

fantastic community

the staff is wonderful. the food is outstanding and everyone just takes care of us and makes things special for us! everything her is exceptional. i have lived here for seven years and cannot say enough good things about it!

I initially spent a lot of time with marketing rep to get a better overall understanding of the assisted living and memory care centers concept with a specific interest in how person with dementia is cared for as they move through the changes in their disease. We only had a short time for a tour. The two-bedroom assisted living unit model was very nice. By comparison, the memory care center unit was very small and depressing to me. I assume that it is probably like that at other facilities, also. I was told that a …

Terrible experience

A propped-up facade designed to display a level of quality and care that is charged for, but never delivered. Priority seems to be placed on finding new ways to collect additional fees, in a disturbing "bait and switch" style of business, rather than delivering actual care. You are told "All she has to do is press this button and someone will be there to help". In reality, you are not informed that help may take 15-30 minutes to arrive, which in some cases can be the difference between life and death. Understaffe…

1-2 hr wait at lunch/dinner

Staff including management and front desk turn over very, very quickly. 2-3 directors a year since opening. kitchen staff CONSTANTLY leaving. Residents often wait 1-2 hours for food to hit the table. Sometimes buffet because of no servers. This food is not tasty at all. Other independent living places allow the chef on site to determine recipes and meals. The Enclave’s are all corporate recipes. The joke residents constantly tell is, “Well, at least I didn't need to cook or do dishes.” Ha ha, not worth it for the m…

Pleasant Environment, Wonderful Staff

My mom really loves it there. We are trying to figure out the method of care plans and how they create the rates. I wish the communication was better. It seems once they get you in they lose interest in communicating. We don't see reports, or updates in how she is doing with her level of activities, she see's PT but we don't get any updates on progress. The food is great, the comforts are great. The lack of conditional follow up is our family's largest complaint.

The staff is super patient, knowledgeable, easy to talk to and worth with. The facility itself is clean tidy and has a certain resort style feel to it.