★★★★★
CriticalImprovements needed
Lack of staff Lack of assistance Lack of care especially during evening hours. Communication needs improvements
Community profile
The Haven in Highland Creek
5920 McChesney Drive, Charlotte, NC
Memory CareAssisted Living
★ 4.164 reviewsvia A Place for Mom ↗
About the community
About The Haven in Highland Creek
Located in a quiet residential neighborhood, surrounded by serene ponds, parks, and golf courses, is The Haven in Highland Creek. This licensed adult care home provides seniors with a wide range of services, so they can receive the care and support they need without compromising their independence and dignity. Trained staff members are on-site around the clock offering assistance with activities of daily living, medication management, and specialized memory care. The staff also provides regular housekeeping and linen services, giving residents a new type of freedom. Settle into the welcoming environment The Haven in Highland Creek has to offer. This charming community features classy interiors complete with warm color schemes and plush furnishings. Residents can chat with their friends and family while enjoying a nutritious meal in the dining room or spend some time alone in the quiet library. Nature-loving seniors will especially enjoy the secure courtyard. Take a stroll along the paved walking paths or participate in one of the community’s engaging activities. At The Haven in Highland Creek, residents can embrace their newly found freetime however they decide. Related articles: Residential Care Homes: Senior Care in a Home-like Setting Medicare, Medicaid, and Long-Term Care Assisted Living vs. Board and Care Homes: What’s the Difference?
Family and resident feedback
4.1 out of 5 from 64 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveOur family's experience
Facility is renovated and very nice. Rooms are spacious. Staff is very friendly and helpful. We didn't get enough information going in though. It would have been great if they had a welcome package that indicated who to contact for certain things as well as how to get things like repairs etc. accomplished. Procedures would have been nice. We have had to find things out piecemeal.
★★★★★
CriticalOur family's experience
The food and activities are great, facility is lovely, staff communicate well, on-site PT is amazing, care staff does their job but sometimes in a rush, facility needs some updates and repairs.
★★★★★
PositiveGreat place so far.
There are some issues popping up. Mainly with personnel and communication. But over all happy with them. I hope they will continue to improve.
★★★★★
PositiveAll the staff that we encountered in the hallways were friendly and welcoming. Even other residents offered help and encouragement that we would like living there
★★★★★
CriticalDisappointed
It's been a really difficult year with lots of changes over at The Haven. They are currently under new ownership. As of now, my mother appears to be cared for appropriately. There's always issues with second and third shift. This is in speaking with other families of loved ones there. And they tend to be understaffed quite a bit. Leaving the residents in danger. Would I recommend The Haven? The answer is no. There are people there that we have grown very close with and care a great deal about and who do an amazing …
Verified overview
What we know from public sources
- Care options
- Memory Care, Assisted Living
- Operator
- Discovery Senior Living
- Public price status
- Published starting price available
- Last source check
- August 1, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Room Service
- Guest Meals
- Special Dining Programs
- Restaurant Style Dining
- No Sugar
- Anytime Dining
- Meals Provided
- Vegetarian
- Low / No Sodium
- Café or Bistro
- Private Dining Room
Health & wellness
- Diabetic Care
- Incontinence Care
- Medication Management
- Staffing & Ancillary Services
- Memory Care
- Non-Ambulatory Care
- High Acuity Care
Services & convenience
- Complimentary Transportation
- Beautician
- Uncovered Parking
- Resident Parking Available
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
- Laundry Service / Drycleaning
- Housekeeping
- English
Activities & engagement
- Happy Hour
- Dances
- Holiday Parties
- Walking Club
- Activities On-site
- Activities Off-site
- Forever Fit
- BBQs or Picnics
- Live Well Programs
- Cards / Pinochle Club
- Birthday Parties
- Men's Club
- Live Musical Performances
- Brain fitness / Dakim
- Gardening Club
- Educational Speakers / Life Long Learning
- Montessori Programs
- Day Trips and Outings
- Devotional Activities On-Site
- Bible Study Group
Outdoor spaces
- Beauty Salon
- Meeting Room
- Indoor Common Areas
- Outdoor Common Areas
- Main Street Shops
- TV Lounge
- Library
- Central Fireplace
- Barber Shop
- Private Bath
- Outside Patio
- Arts and Crafts Center
- Movie or Theater Room
- Raised Garden Beds
- Game Room
- Piano or Organ
- Billiards Lounge
Apartment & room features
- Wheelchair Accessible Showers
- Handicap Accessible
- Respite or Short Term Stays Offered
- Kitchenette
- Ground Floor Units
- Garden View
- Cable or Satellite TV
- Air Conditioned
- Wi-Fi/high-speed internet
Published by A Place for Mom ↗, A Place for Mom ↗. Features can change; confirm those that matter before touring.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
Published floor plans
Studio
0 bedroom
Open source document ↗1 Bedroom
1 bedroom
Open source document ↗2 Bedrooms
2 bedroom
Open source document ↗Studio
0 bedroom
Open source document ↗Compare nearby
Other communities near Charlotte
Published price comparison
Nearby starting prices
Brighton Gardens of Charlotte$2,310/month
Legacy Heights Senior Living Community$4,300/month
MerryWood on Park$4,300/month
Navion of Cotswold$5,145/month
Northlake House$5,410/month
The Haven in Highland Creek$5,560/month