The Holbrook of Decatur

Inconsistent Care

Appearances and profit come first at Holbrook. Caregiving is an afterthought. 10% rent increases have happened every year since 2021 yet care and services have not improved. Once you've paid the steep entrance fee and your loved ones move in, my experience as a family member has been that e-mails go unanswered. Phone calls go unreturned. Voicemail boxes are full. The key word here is inconsistency: sometimes things go smoothly; a lot of other times they don't. Consistency is important for many seniors, my father es…

Response from the community

Dear Mark B, Thank you for sharing your detailed feedback. We value your input and the opportunity to address your concerns as we continually strive to improve our services. We’re proud to confirm that our Assisted Living Director has been a dedicated and consistent member of our team for over 2 years, significantly contributing to the quality of care we provide. Caregiving is our top priority, and we strive to maintain a balance between providing excellent care while ensuring the financial sustainability of our community. While we understand that rent increases can be challenging, they are necessary to keep pace with rising costs, that we all are experiencing as a Nation, and maintaining the quality of our services. We apologize if you feel care has been overlooked and welcome a conversation to address any specific concerns. Additionally, we’re taking steps to enhance communication with families, ensuring emails, calls, and voicemails are handled promptly. We're sorry to hear that you feel care has been an afterthought, and we'd like to discuss this further with you to address any specific concerns. Consistency is vital for our residents, and we are actively working to improve this across all areas of service. We deeply appreciate your recognition of our dedicated staff, particularly in Memory Care, and their commitment to our mission of inspiring the ones we serve. We would be grateful for the chance to discuss your feedback further. Our mission to inspire the ones we serve is at the heart of everything we do. Please contact our General Manager to schedule a meeting where we can work together to enhance the care and services we provide. Thank you again for your honest feedback. Your insights help us grow and better serve our residents and their families.

January 16, 2025

Great but rude manager and rent increases signficiantly every year!

My parents have loved the activities and other residents at the Holbrook, and the building is clean and beautiful, however, the new manager is very unpleasant and rude to the residents (I've heard from many). They have also raised my parent's rent significantly every year while they pay their staff poorly. I've gotten to know some of the staff and most are making just above minimum wage.

Don’t judge the book by it’s cover

We were impressed during our tour here. The lobby is gorgeous, gym and pool lovely, apartment nice size, and services offered seemed excellent. We were fooled by all this. Immediately after move-in we learned how poorly managed this place is. Their assisted living team does not offer much assistance, including when you push the help button. They will charge you for ADLs but only provide assistance once or twice a week when they feel like it. Most terrifying is the people handing out medication aren’t knowledgeable…

Would recommend. Caring staff. Good community for a loved one.

It's expensive, but I feel like my dad is in a safe place and well cared for. The Holbrook has great staff who care a lot about the residents. It's a good community to be a part of.

I toured this community and it was excellent. The staff is excellent. I got more information/education on this whole process here than I did anywhere else. They were so wonderful and helpful. Ultimately, I feel like this community is a better fit for more active and independent residents with no advanced needs. My loved one isn't on that level and I don't think this would have been the best fit for her. But I would recommend it as an option for those who are.

Falls short of being everything for everyone

Independent Living, Assisted Care Living, and Memory Care are separated by floors (5 & 4, 3 & 2, and 1 respectively). The activities schedule for assisted care includes "self-directed" activities. Assisted care can be divided into mobility challenged, Alzheimer's, and ADL challenged residents. "Self-directed" activities makes little sense for assisted care living. More group outings that build community is needed. The staff that does the "assisting" hasn't been charged to excel over other facilities: they do as muc…