The Retreat at Decatur

Inadequate Care

Care has suffered during 2026. Too often there are not enough caregivers to adequately care for the residents. When the fire alarm rings on a weekend, it is not possible for one caregiver to escort 14 residents from the Memory Care neighborhood to safety. Residents with dementia need frequent, compassionate care. The current staffing levels make this impossible.

Do Not Use Memory Care Unit!

t took me a while to decide to write a review, but I know that it is the right thing to do. Please do not put your parent or loved one into their memory care unit! I urge you to look elsewhere. My mother lasted less than 3 weeks in this facility before she was in the ICU on a ventilator. My mother has dementia but is highly mobile and would try to escape frequently. This was not the right environment for her. They were almost 100% staffing service at the time we were there, and nothing was being managed properly. …

A nice community

We like the location of this community, it is just a few miles away so we are able to visit often and get their quickly if needed. They have been meeting all of our loved ones needs so far. Everything is very nice, modern, and newish. Based on our experience we would recommend them to other families. They could work to improve on their overall communication and orientation once your loved one gets moved in. They do a wonderful job selling you the place but after move-in it could be much better,

Non-caring/Costly Incompetence

Almost $[amount removed]k per month in Memory "Care", unwashed clothes, clothes mixed with other clients, activity calendar reads good but that's all, limited personal care, staff turnover high, management turnover as well. Mom died there. Not a single member of the staff offered their condolences, not even management despite my mother being at the facility since it opened. Instead we continue to receive the emailed updates on Benton House despite repeated requests to stop. Heartless, incompetent, non-caring. Thi…

Some Bad Experiences

My loved one is no longer at this community. Overall I feel that this community was okay. I had a few bad experiences when my loved one was here and that affected my opinion on some of the ratings. I would not really recommend this community for your loved one.

This was just not the right community for my loved one. They needed him to be at a different level of care than where he was at. This community was good we just didn't get too deep into the tour once we found out my loved one could not stay there